Account Manager

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

About the role

At Talabat, the role of the Account Manager will play a key role in managing and nurturing successful relationships with our partner restaurants. You will be responsible for ensuring the success and satisfaction of our partner restaurants through driving growth, operations, and content for your assigned portfolio.

Key Responsibilities

• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.

• Ensure menu quality index, price parity, vendor funded deals, and drive affordability

• Building new commercial relationships by renewing the existing contacts through offer

• renegotiating, preferred partnerships, and upselling to new profitability levers

• Own full performance of your portfolio, from sales performance, to in-store operations, to

• marketing and growth strategies, and providing every-day support

• Maintain a regular cadence of in-person meetings with all your partners in your assigned portfolio. 

• Provide excellent and proactive reporting to partners on performance. 

• Negotiate and acquire restaurants on different ads products to help boost their growth. 

• Ensure daily, weekly, and month targets are on track and with your team lead to ensure constant portfolio growth.

• Maintain granular reporting on your portfolio’s performance. 

• Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs

• Automate and digitalize vendor experience by pushing for vendor portal adoption, self service and self booking through talabat vendor dashboard

What did we order? 

• Have a passion for sales 

• 3-4 years of experience, ideally in sales, account management, or related experience. 

• You excel in a transactional deal cycle

• High level of ownership and dedication. 

• You show creative sales tactics to engage with prospect