Account Manager

| San Francisco del Oro, Chihuahua, MEX
Employer Provided Salary: 80,000-120,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us

Harmonic is using data and AI to map the world of startups. When companies are first formed, they’re invisible to the world. We’ve created the only complete startup database, enabling the right investments to reach the right entrepreneurs at the right moment. We cover founders who’ve just filed for incorporation to scaleups hiring their go-public CFO, all in real-time with rich firmographic, team info, and time-series data.

Hundreds of venture teams have become data-driven and deployed their dollars more effectively thanks to Harmonic. Firms like Accel, NEA, Brex, Notion, and Google Ventures use Harmonic to connect startups with the capital and resources they need to drive growth. We’re backed by some of the best investors - Craft, Sozo, Floodgate, and several others, all of whom started as customers first.

We believe your ability to pick up new skills, excitement for personal growth, and passion for professional development are more important than where you are today. We invite you to reach out if you’re driven, curious, optimistic, and passionate about mastering your craft!

The Role

Before reading further, take a look at our cultural values and see if they resonate with you!

We’re looking for a full-time Account Manager, who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance, and a major source of differentiation for our company.

As a result, we expect every AM to be industry-leading in their customer obsession, responsiveness, depth of product knowledge, and ability to handle commercials around renewals and expansion.

What we value:

  • Being customer-obsessed: You’ll need to get to your goals the right way, as we’d rather lose a deal than mislead customers. We expect all of our customer facing team to excel at responsiveness, understanding customer needs and having the product knowledge to solve customer problems.
  • Continuous self-improvement: We care less about who we are today and more about who we can become. You’ll both receive and provide regular feedback via reviewing calls, written communication and anything else that we stumble across where we can get better. We index heavily on introspection, openness to feedback and direct communication.
  • “Get shit done” attitudes: There are definitely easier jobs out there. We’ve gone viral and Account Executives have had a dozen calls a day for a week. We’ve had technical issues where Sales Engineers or Account Managers need to ship things late on a Friday. Speed wins and retains customers.

Who you are:

  • Curious: Do you love going deep on your customer’s needs, your industry and product? Do you study your craft? What was your last wikipedia rabbit hole?
  • Accountable: Do you do what you say you’ll do, with excellence and speed? If you say “I got it” can we trust you so deeply that we can forget about it?
  • Engaged: How active are you in accomplishing your personal and professional goals? Do you jump to fix things that aren’t working or leave them for somebody else?

If you’re curious about the team, here’s more information:

  • Explore Working with Aaron to understand how your leadership operates and makes decisions.
  • Explore our Team Page to get acquainted with us. We're an exceptionally collaborative, engaged and deeply committed to our shared cultural values.

Specifically, you will:

  • Own the entire customer relationship from onboarding, to upsells, and through to future renewals.
  • Work with the world’s leading venture investors to drive success with mission-critical software
  • Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business.
  • Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.
  • Refine your craft and our processes, and evangelize those practices within our broader team.
  • Forecast with accuracy to ensure we’re focusing on the right customers.

Role requirements:

  • Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies).
  • A resourceful, roll-up-your-sleeves mentality - you’ll help us refine what great looks like.
  • Comfort with ambiguity and rapidly changing sales environments.
  • Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists).
  • Technical acumen, and the ability to learn software products very quickly.
  • An excitement to work in person most days of the week at one of our 3 offices:
    • NYC @ The Brass Factory in Williamsburg
    • SF Bay Area - blocks from the San Mateo Caltrain Station
    • Los Angeles @ 10000 Washington Blvd, Culver City, CA 90232

Pay

$80K - $120K Salary + Commissions + Equity (flexible depending on the level)

Benefits*
  • 🩺  Top of the line health, dental and vision insurance, with 100% premium covered
  • 📈  401k matching
  • 🍜 Free lunch when in office
  • 🎳 Monthly social budget for each office
  • 🚂 Commuter benefits
  • 🌍  Offices in NYC, SF, & LA

Read about our company culture
*For full-time employees only

More Information on Harmonic
Harmonic operates in the Consulting industry. The company is located in New York, New York. Harmonic was founded in 2020. It has 42 total employees. To see all 6 open jobs at Harmonic, click here.
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