Who We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who knows a customer's business well enough to make every commercial conversation useful.
As an Account Manager at Endex, you'll own commercial expansion within existing customers. You'll identify new teams and buying groups, run expansion proposals and negotiations, and partner with CSMs who own adoption and customer outcomes. Renewals Managers own the recurring contract renewal process.
Your Key Responsibilities
Map Account Expansion: Find additional teams, workflows and buying groups with a concrete reason to adopt Endex.
Qualify New Scope: Connect customer priorities and demonstrated product value to a concrete expansion opportunity.
Close Additional Scope: Own expansion discovery, proposals, commercial negotiations and procurement for existing customers.
Coordinate Account Coverage: Work with CSMs and deployment teams on timing, ownership and commitments to the customer.
Maintain Expansion Discipline: Keep account plans, stakeholder maps and expansion forecasts accurate, coordinating timing with the CSM and renewal owner.
What We're Looking For
Account Experience: You've managed ongoing B2B customer relationships.
Commercial Judgment: You recognize an opportunity without losing sight of customer value.
Strong Organization: You track commitments across several accounts.
Credible Communicator: You can work with both daily users and senior sponsors.
Expansion Track Record: You have developed new buying relationships inside existing accounts and converted additional use cases into commercial growth.
Nice to Have
Enterprise SaaS account management
Experience with financial or professional services customers
Experience running business reviews
Full-Time Benefits
Health & Dental Insurance
Monthly Wellness Stipend
401K Matching
Skills Required
- Experience managing ongoing B2B customer relationships
- Commercial judgment and ability to identify customer expansion opportunities
- Strong organization and ability to track commitments across multiple accounts
- Ability to communicate effectively with daily users and senior sponsors
- Track record of developing new buying relationships within existing accounts and converting use cases into commercial growth
- Enterprise SaaS account management experience
- Experience with financial or professional services customers
- Experience running business reviews
What We Do
Modern Intelligence Layer for Financial Firms.
