ACCOUNT MANAGER

Summary/Objective

The Account Manager is responsible for maintaining and developing long-term relationships with existing customers with a limited number of existing customers with the goal of increasing revenue for both companies. This position will need to develop a detailed knowledge of our products and services offered and leverage that knowledge to ensure our customers’ needs are always met. Account managers are responsible for becoming the internal expert and advocate for their customers, understanding all levels and systems within an assigned customer group and, when necessary, bringing together the right people internally and externally to accomplish all necessary business functions. A successful candidate will have an extreme level of attention to detail, will be able to effectively manage the corporate buying environment, and will be well versed in building strong relationships with customers.

Core Responsibilities

• Maintain a regular cadence of consistent communication with customers to listen to and understand their needs, keeping them informed on all aspects of our business together.
• Manage daily communication internally and externally on behalf of the customers regarding ongoing orders, product inventories, and projects.
• Identify areas for sales growth through new products, expanding assortments and distribution, planogram changes, and promotional/ad planning.
• Request and prepare quotes, samples, and presentations for assigned customers.
• Travel to customer meetings, store events, or trade shows as needed for the customers.
• Manage trade funding to include clearing and minimizing deductions and maximizing promotional spending.
• Advise internal teams on product and service improvement opportunities, based on customer’s unique feedback.
• Work with Director of Sales to execute sales strategies that align with both company and customer sales goals.

Competencies

• Possess the ability to communicate effectively and professionally with both internal and external teams, while always ensuring accuracy.
• Must have organizational skills with the ability to manage multiple tasks and projects at the same time.
• Must be motivated to serve your customers with the continued desire to learn and grow your business.

Position Type/Expected Hours of Work

This is a full-time salaried position.

Travel

Travel consisting of both car and air travel including overnights when necessary. Travel will vary depending on customer needs but is often 10-20% of your time. Must maintain a valid Driver License with a clean driving history.

Education, Skills, and Experience

• Minimum of an Associate’s Degree in Business, Sales, or related field is preferred
• 3-5 relevant years of experience will be considered in lieu of education
• Minimum of 2 years of recent sales, account management, store management, or buying experience is required.
• Intermediate knowledge of Microsoft Excel, Word, Power Point is required.

Work Environment

The work environment is primarily based in our sales office, but varies between the office, production plant, and warehouses. At times while in the plant you may be exposed to allergens, powered equipment, and loud noises.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear.  The employee must be able to sit for the duration of the shift, lift up to 25 pounds, bend, twist, stand and work on a computer daily.

EEO Statement

Eillien’s Candies, Inc. is committed to a policy of equal opportunity for all employees.  It is the Company’s policy to seek and employ the best qualified personnel in all positions, to provide equal opportunity for advancement to all employees, including upgrading, promoting and training, and to administer these activities in a manner which will not discriminate against or give preference to any person because of race, color, religion, age, sex, national origin, disability, ancestry, sexual orientation, military status, marital status, arrest or conviction record or any other discriminatory basis prohibited by state or federal law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.