The Role
Manages customer relationships, sales opportunities, territory and account plans, quotations, pricing, revenue targets, and business development. Coordinates technical support, purchasing, accounts receivable, customer issue resolution, and supplier collaboration. Conducts customer visits, supports account strategies, maintains CRM records, and provides ongoing customer support within an assigned territory.
Summary Generated by Built In
General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.
What You Will Do (Essential Job Functions):
Customer Relationship Management
Strategic Planning & Performance
What You Will Do (Essential Job Functions):
Customer Relationship Management
- Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
- Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
- Provide and coordinate technical support on all essential products and services for customers
- Follow up on all sales leads in a timely and professional manner
- Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
- Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
- Identify and pursue new customer development opportunities within and surrounding the assigned territory
- Define and execute strategies for target accounts to maximize market penetration
- Manage territory-specific blanket orders to optimize profitability where applicable
- Gather necessary information to prepare accurate quotations for customer requests
- Negotiate premium margins during the quote preparation process to maximize order profitability
- Follow up on quotation opportunities and document all activity in the contact management system
Strategic Planning & Performance
- Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
- Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
- Submit corrective action plans for territories performing below 90% of sales targets
- Coordinate with purchasing to identify sourcing solutions for customer requirements
- Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
- Participate in resolution of overstock inventory situations where applicable
- Submit itinerary, call reports, and expense reports in accordance with company policy and procedures
- Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
- Documents customer concerns and participates in their timely resolution
- Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
- Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
- Participates in corporate onboarding and orientation programs as required
- Performs other duties as assigned or requested to support team and organizational objectives
- Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
- Three (3) years of experience in sales-related role—industry specific preferred
- Previous experience working on a computer--CRM experience preferred
- Ability to be available for 24-hour customer support
- Valid driver's license
- Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
Skills Required
- Bachelor's degree in a related area, or three years of sales-related work experience as a substitute
- Three years of experience in a sales-related role
- Industry-specific sales experience
- Computer experience
- CRM experience
- Availability for 24-hour customer support
- Valid driver's license
- Vehicle seating four adults comfortably and meeting company cleanliness, safety, and insurance standards
- Pass drug testing, including marijuana testing
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The Company
What We Do
Now hiring all positions! Check out our website to learn more: www.exoticautomation.com/careers Founded in 1963 as Exotic Rubber and Plastics Corporation, our history demonstrates years of pioneering & revolutionizing new technologies. In 1972, we became a distributor of Parker Hannifin products. This commitment generated a dramatic increase in our involvement within the expanding field of automation and motion control. In 2001, we changed our name to Exotic Automation & Supply in order to fully reflect the scope of our product and service offerings. Today, Exotic’s QMS is ISO certified: we serve virtually every industrial sector where automation, motion control, material handling, gasket and sealing solutions are required.
