Account Manager

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

The Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships. This role requires you to work during US business hours, Monday through Friday.

What would you do, if hired?

• Customer Relationship and Customer-Centric Focused Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions.  Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities. Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions.  
• Sales Acumen: Ability to identify opportunities for growth within existing accounts, in order to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives and creative solutions that build engagement and trust.
• Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value. Build a framework based on input and other data that secures a meaningful opportunity to show value to the customer in leveraging the platform.
• Customer Advisor & Advocacy : Understand customers' business processes and needs. Be attuned and use empathy to zero in on specific needs. Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations. Also act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally.
  Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals.
• Cross-functional Collaboration: The ability to work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience. Provide feedback to help improve our products and services.
• Problem Solving, Reporting and Analysis: Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management. This involves strong analytical and problem-solving abilities to maintain accurate account records, track key metrics, and provide insightful reports on account status and customer feedback. This also includes thinking strategically and proactively to identify opportunities for improvement and advocating for customer needs within the organization.

Who are we looking for?

Skills & Abilities

• Demonstrated ability to understand customer needs and build strong relationships.  Approach with empathy and looking from a customer lens while doing what is right for the business.
• Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.
• Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement.
• Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
• Strong Salesforce skills. Familiarity with Clari (or related software) and understanding of integration solutions or related technology,  is a plus.

Education & Experience 

• •  3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry.
  • Proven track record of meeting or exceeding sales targets and driving revenue growth.

Celigo is proud to be

• Celigo is the #1 ranked iPaaS platform (G2, 8 quarters running)
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management
• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.
• See more of our success here. 

Here, you'll experience

• Remote-first culture, built on trust, collaboration, and transparency
• A high-growth, inclusive work environment where innovation thrives, and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily
• Competitive compensation and benefits, including:
  • Ten days of vacation (starting year one)
  • Parental leave and a generous benefits package
  • Monthly tech stipend
  • Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.