Account Manager

Job Description

Position: Account Manager 

Job Summary

Boyd is seeking an enthusiastic Account Manager to join our Sales Team. In this role, you will be the critical point person driving continuous revenue growth across our customer base. The ideal candidate will have proven success in managing an existing book of business while also identifying new opportunities both with existing and potential new customer books of business.

The Account Manager will be responsible for identifying new opportunities within their assigned accounts, build strong and lasting relationships, provide solutions, educate potential customers about Boyd’s capabilities, and improve overall sales performance for the Grand Rapids site.  

To ensure success in this role, you should have a strong knowledge of product technology, a passion for sales, be highly collaborative, and have the ability to seek out and develop new opportunities. Ultimately, a top-class Account Manager drives business by understanding customer needs and helping to develop the right solutions to meet and exceed expectations. 

Essential Job Responsibilities

•    Work directly with existing customers to support and manage business growth by developing strong relationships with operating departments and various management levels.
•    Maintain existing and develop new business and forge new relationships with cross-functional organizations at potential customers.
•    Achieve intimate knowledge of customers and industries in which customers compete and complete market analysis and assessment of competitive landscape, including 1, 3, and 5-year projections on industry trends.
•    Develop and execute strategies for increased customer penetration by selling additional products and services to all customer divisions.
•    Set strategic goals and tactical plans to achieve significant growth and build on the culture of achieving those goals within a high success/high reward environment.
•    Personally, and directly engage at customer locations to win business through active business development. Requires establishing strong relationships with various management levels. 
•    Work closely with customer engineers and purchasing to ensure product and design requirements are identified. Work closely with Boyd Engineering to manage the design and development of customer solutions.
•    Display and demonstrate products and solutions using prototypes, samples, and marketing support materials to provide value-added guidance to customers. Leverage knowledge of materials and manufacturing processes to illustrate and emphasize Boyd’s value-added propositions.
•    Oversee the quotation process. In conjunction with the Sales Support Teams, perform technical review of engineering drawings and specifications. Gather and prepare required information for formal quotation including, but not limited to, drawings, sample parts, technical data, volumes, and material sources for submittal to Boyd Estimating. Approve the preparation of formal quotation packages with pricing to maximize revenue, while also maximizing Gross Margin.
•    Engage with customers on all commercial topics, including credit and shipping terms, legal requirements, payments, etc. Manage aspects of the relationship per terms and conditions of agreements and negotiate new agreements in conjunction with Boyd management. Respond when necessary to special customer needs or complaints.
•    In conjunction with the Sales Support Teams, monitor and manage progress of projects to successfully meet customers’ milestones and production schedules, from inception to implementation.
•    Monitors Salesforce CRM package as required to capture all business opportunities, customer business intelligence, wins, and losses. Use this and other tools to frequently and transparently communicate opportunities and current state to colleagues and management.
•    Perform other duties as assigned. 

Required Qualifications

•    Bachelor's degree (B.S.) in engineering, business, or related field.
•    5+ years related experience or equivalent combination of education and experience in a technical account management or program management role.
•    Proven experience in sales and business development; including excellent prospecting, sales, negotiation, and closing skills
•    Ability to solve practical problems and deal with a variety of concrete variables.
•    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
•    Ability to travel to and from customer base ~25% travel
•    Proficient in Microsoft 365 and Teams

Preferred Skills and Experience

•    Customer focused: Demonstrates through action, that external and internal customers are the highest priority. Anticipates, understands, and delivers the customer expectations with the highest quality and sense of urgency.
•    Execution Excellence: Ensures operations excellence and actions that are based on a sound business strategy. Consistently delivers strong business results and maintains a passion for winning. Learn from mistakes. Complies with all legal requirements.
•    Negotiation: Ability to communicate and deliver a value proposition; broker relevant deals and deliver a win-win oriented solution for the business and the customer.
•    Data Analysis: Ability to define appropriate measurement metrics, analyze them and extrapolate practical solutions and recommendations.
•    Project Management: Ability to manage your task flow and deliver solutions on time, on quality and on cost.
•    Business Savvy: A strategic thinker who is disciplined and exhibits a strong understanding of the business, its financial commitments, customers, competitive environment, and other key metrics. Effectively uses data to make sound business decisions and proposals.
•    Innovation/Creativity: Boldly champions and embraces continuous improvements through new and creative ideas. Open-minded, courageous and challenges the status quo to improve the business.
•    Communication: Ability to deliver written and oral communications in constructive and concise manner.

Additional Skills/Experience
•    Strong attention to detail.
•    Strong verbal and written communication skills.
•    Good analytical and decision-making skills.
•    Strong organization and time management skills with the ability to prioritize work based on business needs.
•    Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
•    Ability to work under time constraints with changing priorities under minimal supervision.
•    Must be able to follow directions and work in a team environment.

Physical Requirements

•    The requirements listed represent the physical conditions necessary to perform the essential functions of this role. Reasonable
•    accommodation may be provided for individuals with disabilities.
•    Regularly required to sit and communicate verbally.
•    Occasionally required to stand, walk, handle objects, and reach with arms and hands.
•    May need to lift or move items up to 50 pounds.
•    Vision requirements include close, distance, color, peripheral vision, depth perception, and
•    ability to adjust focus.

Company Overview 

Boyd is the world’s leading innovator in sustainable engineered material that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.

Additional Information

This document is intended to describe the general content of, and requirements for performing this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Boyd is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabilities age, sexual orientation, marital or veteran status, or any other legally protected status.

Location is in Grand Rapids, Michigan

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EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.