About this opportunity:
Ericsson invites you to join our team as an Account Manager in Costa Rica, with accountability for assigned account business, customer relationships, and sales opportunities with a leading telecom operator in the country. Your mandate is to expand profitable business, strengthen customer success, and position Ericsson as a trusted long-term partner across its portfolio.
This is an individual contributor role with broad commercial influence and accountability. Success will be measured through profitable growth, qualified pipeline and conversion, customer satisfaction, sales execution, delivery alignment, and sustained strategic relevance with the customer.
What you will do:
- Execute the account strategy and develop trusted relationships with senior customer decision-makers and influencers.
- Develop a deep understanding of the customer's objectives, operating model, transformation agenda, buying process, and competitive context.
- Lead end-to-end sales engagements from opportunity qualification through proposal, negotiation, contracting, and closure, and where assigned act as Account Commercial Responsible within Ericsson's ways of working.
- Identify, prioritize, and convert high-impact opportunities by leading and mobilizing the Core 3 and relevant cross-functional teams to deliver competitive, compliant, and profitable solutions.
- Execute the multi-year account growth plan across recurring business, expansion, upsell, and cross-sell opportunities, converting market, customer, competitor, and ecosystem insights into clear account priorities and actions.
- Position Ericsson as the preferred partner for network evolution and digital transformation by connecting portfolio capabilities to customer outcomes.
- Manage commercial performance for assigned opportunities and account scope, including revenue, profitability, cash flow, risk, business-case quality, and forecast accuracy.
- Demonstrate influence, ethics and values, commercial thinking, relationship building, and a strong focus on delivering results, while promoting safe ways of working
The skills you bring:
- Proven account management experience in telecommunications, ICT, or B2B technology, supported by strong knowledge of the Costa Rican public and private operator landscape and experience working in international or regional environments.
- Strong commercial acumen across business-case development, pricing, profitability, contract principles, working capital, cash flow, and business-risk management.
- Strategic thinking and account-planning discipline, including stakeholder mapping, whitespace analysis, opportunity prioritization, and pipeline governance.
- Consultative and insight-selling capability, with the ability to connect Ericsson's portfolio to customer outcomes, business value, total cost of ownership, and return on investment.
- Experience leading complex, multi-stakeholder sales engagements and supporting commercially sound negotiations and deal closure
- Clear and compelling executive communication, storytelling, and sales presentation skills, with professional fluency in Spanish and English.
- High stakeholder engagement and agility in dynamic, ambiguous environments.
- Demonstrated ability to lead Core 3, cross-functional, and virtual teams through influence, without direct people-management authority.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Costa Rica (CR) || San Jose
Req ID: 790284
Skills Required
- Proven account management experience in telecommunications, ICT, or B2B technology
- Strong knowledge of the Costa Rican public and private operator landscape
- Experience working in international or regional environments
- Commercial expertise in business-case development, pricing, profitability, contract principles, working capital, cash flow, and business-risk management
- Strategic account-planning experience, including stakeholder mapping, whitespace analysis, opportunity prioritization, and pipeline governance
- Consultative and insight-selling capability connecting portfolio capabilities to customer outcomes, business value, total cost of ownership, and return on investment
- Experience leading complex, multi-stakeholder sales engagements and supporting negotiations and deal closure
- Professional fluency in Spanish and English
- Executive communication, storytelling, and sales presentation skills
- Ability to lead cross-functional and virtual teams through influence without direct management authority
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
