Are you a relationship-builder who thrives on helping customers succeed and grow? OpenTech Alliance is looking for a proactive Account Manager to partner with our customers, strengthen long-term relationships, and drive account growth within an assigned territory.
In this role, you’ll play a critical part in customer success by ensuring clients realize ongoing value from our solutions while identifying opportunities to expand partnerships and improve performance.
The Company
OpenTech Alliance, Inc. was founded in 2003 and is a leading technology provider to the self-storage industry. The company delivers software-enabled solutions including online auctions, access control systems, self-service kiosks, and call center services to self-storage operators across North America, with a growing international presence.
Headquartered in Phoenix, AZ, OpenTech supports many of the largest self-storage operators in the United States. The company is focused on scaling its core products while strengthening internal operations and processes to support continued growth.
What You’ll Do
- Build and nurture trusted relationships with a portfolio of B2B customers
- Partner with the Business Development Manager to support account growth and retention
- Identify cross-sell and upsell opportunities aligned with customer goals
- Lead onboarding and coordinate internal teams to ensure a smooth go-live experience
- Monitor customer health, adoption, and success metrics to drive value realization
- Conduct regular business reviews and provide actionable insights
- Advocate for customers and ensure timely resolution of issues
- Maintain accurate CRM records and support trade shows, events, and webinars
- Lead end-to-end sales efforts within an assigned territory, from outreach to close
What We’re Looking For
- 3+ years in a B2B customer-facing role (Account Management, Customer Success, Sales, or similar)
- Strong relationship-building, communication, and presentation skills
- Experience managing diverse accounts from small businesses to enterprise clients
- Proficiency with Microsoft 365 and CRM systems (Dynamics preferred)
- Ability to interpret data and use insights to drive decisions
- Bachelor’s degree preferred
- Willingness to travel within the territory as needed
What Sets You Apart
- Customer-first mindset with a passion for helping clients succeed
- Organized, adaptable, and detail-oriented
- Self-starter who thrives both independently and collaboratively
- Experience with SaaS or subscription-based technology solutions is a plus
Why Join OpenTech Alliance?
- Play a key role in customer success and long-term growth
- Collaborate with a supportive and innovative team
- Work in a dynamic industry serving the self-storage market
- Opportunities to contribute ideas, improve processes, and grow your career
Join OpenTech Alliance and help customers achieve measurable success while building lasting partnerships. Apply today!
Skills Required
- 3+ years in a B2B customer-facing role such as Account Management, Customer Success, Sales, or similar
- Strong relationship-building, communication, and presentation skills
- Experience managing diverse accounts ranging from small businesses to enterprise clients
- Proficiency with Microsoft 365 and CRM systems; Dynamics preferred
- Ability to interpret data and use insights to drive decisions
- Bachelor's degree
- Willingness to travel within the assigned territory as needed
- Experience with SaaS or subscription-based technology solutions
What We Do
OpenTech Alliance provides PropTech solutions for self-storage operators, including automation, call center, online auction, access, security, and facility management technologies. Its products and services are designed to streamline site operations, improve operator productivity and profitability, and enhance tenant satisfaction. The company supports self-storage businesses internationally through regional teams in the United States, United Kingdom, and Australia, delivering localized expertise and responsive support across North America, EMEA, and APAC.
