The Role
Manage assigned customer accounts as the primary contact, building relationships, supporting retention, resolving service issues, coordinating with operations, monitoring delivery performance, conducting account reviews, identifying expansion opportunities, and supporting customer onboarding. The role also provides business development support and requires responsive communication across customers, executives, and operational teams.
Summary Generated by Built In
Account Manager / Customer Experience Specialist
We Find A Way.
At Crossroads Courier, every delivery matters.
Whether it's a life-saving medical shipment, a critical manufacturing component, or a time-sensitive business delivery, our team helps customers solve urgent logistics challenges every day.
We're looking for an Account Manager / Customer Experience Specialist who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service.
This role combines customer experience, account management, and business development support to ensure our customers receive the responsiveness and reliability that Crossroads Courier is known for.
What You'll Do
- Serve as primary point of contact for assigned customers
- Build strong relationships and drive customer retention
- Manage customer inquiries and service issues through resolution
- Partner with operations to ensure successful delivery execution
- Conduct regular customer touchpoints and account reviews
- Identify opportunities to expand existing customer relationships
- Escalate and resolve issues quickly and professionally
- Monitor service performance and communicate proactively
- Support customer onboarding and implementation activities
What We're Looking For
- 2+ years in account management, inside sales, customer success, or logistics customer service
- High School Diploma or GED required; Bachelor’s degree preferred
- Strong communication and relationship-building skills
- Comfortable speaking with customers, executives, and operational leaders
- Ability to manage multiple priorities simultaneously
- High sense of urgency and ownership
- Technology proficiency including Microsoft Office and CRM systems
- Logistics, transportation, courier, healthcare, or supply chain experience preferred
Why Crossroads Courier
- Meaningful work supporting healthcare and time-critical logistics
- Growth-oriented company culture
- Opportunity to directly impact customer satisfaction and retention
- Collaborative leadership team
- Competitive compensation and benefits (medical, dental, and vision insurance), PTO, and tuition reimbursement opportunities
At Crossroads Courier, we improve lives one critical shipment at a time. If you're looking for a role where your work makes a difference and every day brings new challenges, apply today.
Crossroads Courier is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
Skills Required
- 2+ years of experience in account management, inside sales, customer success, or logistics customer service
- High School Diploma or GED
- Bachelor's degree
- Strong communication and relationship-building skills
- Ability to communicate with customers, executives, and operational leaders
- Ability to manage multiple priorities simultaneously
- High sense of urgency and ownership
- Proficiency with Microsoft Office and CRM systems
- Logistics, transportation, courier, healthcare, or supply chain experience
Am I A Good Fit?
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The Company
What We Do
Crossroads Courier is a privately held corporation, headquartered in St. Louis, Missouri, that provides a wide spectrum of time-critical, local and nationwide, courier and delivery services. From Warehousing and Logistics to scheduled or next-day deliveries, Crossroads Courier can handle all of your courier needs. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace for its employees. Local Courier services throughout St. Louis, Kansas City, Phoenix and Las Vegas metro areas include: • On-demand Messenger Service • Rush Deliveries • Scheduled Courier Service • Next Day Distribution • Dedicated Route Service • Fleet Replacement Service • Line Haul Service • Critical Parts Storage
