The Account Manager plays a key role in building strong client relationships and making sure projects run smoothly from start to finish. As the main point of contact, the role involves getting to know clients, understanding their needs and working closely with internal teams to bring projects to life, on time and within budget.
From keeping communication flowing and proactively managing any issues, to identifying opportunities to grow existing accounts through upselling and cross-selling, this role is all about adding value and delivering a great client experience.
Please note, this role is a 12-month Fixed Term Contract.
Key responsibilities for the role
Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts.
Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact.
Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction.
Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue.
Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships.
Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively.
Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget.
Maintain accurate account, opportunity, forecast and client records.
Monitor account performance and proactively identify risks, opportunities and actions required to achieve commercial and client outcomes.
Qualifications and experience
Bachelor's degree in business administration, marketing, project management or a related field.
Proven experience as an account manager or project manager in a customer-facing role, preferably in the same industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong problem-solving and negotiation skills to address client concerns and achieve win-win outcomes.
Results-oriented mindset with a proven track record of meeting or exceeding sales targets.
Proficiency in using CRM/ERP software and other relevant sales and productivity tools.
Adaptability and resilience to thrive in a fast-paced and dynamic environment.
Strong organisational skills to manage multiple clients and prioritise tasks effectively.
Knowledge of the industry and understanding of the client's business domain an advantage.
Skills Required
- Bachelor's degree in business administration, marketing, project management, or a related field
- Proven experience as an account manager or project manager in a customer-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Track record of meeting or exceeding sales targets
- Proficiency with CRM or ERP software and relevant sales and productivity tools
- Adaptability and resilience in a fast-paced environment
- Strong organizational skills for managing multiple clients and priorities
- Experience in the same industry
- Knowledge of the industry and the client's business domain
What We Do
Coates Group is a growing global technology and digital merchandising solutions provider creating immersive experiences for some of the world's leading brands and their customers. We are focused on creating dynamic, personalised and engaging experiences powered by our range of digital hardware and proprietary content management system. If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world, chances are you’ve interacted with our digital solutions! We work across 50+ global markets with our headquarters located in Sydney, Australia and other offices in Japan, India, China, the Middle East, Canada, Europe and the United States. Our people who we proudly call our “Crew” are at the heart of everything that we do. So, it is our commitment to empower and develop the people that set us apart. This is done by implementing new policies that our people care about like an annual market competitive bonus program, opportunities for growth and prioritisation for learning and development that includes kick-starting our new wellbeing program called Thrive. The cornerstone of Thrive is our flexible work approach, including a suite of flexible work options because we are believers that you should never miss an important life or work moment. Thrive also equips our crew with wellness tools and dedicated time to prioritise our health with Yoga and Meditation programs as well as a Global Wellness Day off to enjoy and recharge plus a Give Back Day for the opportunity to make an impact on the community. Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). We are one global crew with diverse perspectives that make us stronger. We are curious, charismatic and authentic. And together, we make our purpose become a reality, to create immersive brand experiences for everyone
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