The Role
Manages commercial relationships with Toyota and other customers, handling sales communications, pricing and tooling negotiations, discrepancies, RFQs, customer expectations, profitability targets, and sales strategy support. Builds customer relationships, maintains satisfaction, communicates market information internally, follows IATF and ISO procedures, supports quality and environmental policies, and mentors junior account representatives.
Summary Generated by Built In
The Tokai Rika Group is seeking an Account Manager for our Toyota team who has strong analytical skills as well as strong skills in dealing with commercial issues, planning, coordination and communication.
Duties
- Responsible for sales related commercial communications between TR and assigned Customer
- Work to resolve all sales related, commercial and financial discrepancies
- Coordinate negotiating for piece price, tooling, obsolesces, design changes, etc
- Build multi-level relationships within the Customer’s organization
- Maintain high level of customer satisfaction
- Receive and distribute RFQ’s, price targets, APR expectations, and competitor information
- Review & understand Customer terms and conditions
- Develop Customer Sales Strategy with significant assistance and guidance
- Understand current market trends and the relationship to Customer expectations
- Adhere to corporate profit targets
- Understand corporate cost structure
- Negotiate cost internally to meet Customer price targets
- Monitor & report on Customer & commodity annual profitability targets
- Follows, mentors & trains on IATF & ISO procedures
- Support TR Quality & Environmental Policies
- Mentor and train Account Representative I
- Document processing (filing, saving, faxing, distributing, etc)
Represent Tokai Rika commercially with Customers, in line with Tokai Rika sales goals:
Communicate Customer expectations within TR:
Work to improve profits and reduce cost or loss:
Support and follow TR established processes, procedures and policies:
Provide departmental support:
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance or Economics.
- 2 - 5 years of sales experience dealing with commercial issues.
Japanese automotive transplant experience preferred.
TRAM, Inc. is a Japanese owned automotive parts supplier, serving the Japanese Transplants (Toyota, Nissan, Subaru, etc.) as well as the domestic OEMs (Ford and GM). Located in Plymouth, MI, TRAM, Inc. is a subsidiary company of Tokai-Rika Co. LTD, which is located in Nagoya, Japan. TRAM was founded in 1986 and currently employs 2,500+ people at our 5 locations.
We manufacture automotive components such as switch-related products (window regulators, headlights, cruise control, turn signals, multifunction and HVAC switches), security and safety-related products (shift levers, steering wheels, steering locks, seat belts, key cylinders, mechanical and remote keys).
Shift your career into drive and help TRAM make the driving experience an intuitive connection between the human body and the vehicle.
TRAM, Inc. is an Equal Opportunity Employer.
For additional information about our companies, please see our web site at http://www.tokai-rika.co.jp/en/
This is a great opportunity to join our growing organization and enhance your skills to become a valuable member of our successful team!
Skills Required
- Strong analytical skills
- Strong commercial issue management skills
- Planning skills
- Coordination skills
- Communication skills
- Ability to manage customer communications and relationships
- Ability to negotiate pricing, tooling, obsolescence, and design changes
- Understanding of customer terms and conditions
- Understanding of corporate cost structures and profitability targets
- Ability to follow IATF and ISO procedures
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The Company
What We Do
TRAM, Inc. is a North American subsidiary of Tokai-Rika Co. LTD, serving as a Tier 1 automotive parts supplier for major OEMs like Toyota, Nissan, Ford, and GM. They specialize in the design, manufacture, and assembly of automotive components, including switch-related products, security systems, and safety devices like seat belts and steering wheels, with a mission to create intuitive connections between the human body and the vehicle.
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