Job Title: Account Manager (Medical Equipment Sales) Department: Instructional Sales
Reports To: Director of Sales FLSA Status: Exempt
DiaMedical USA is a fast-growing medical equipment distributor looking to fill an Account Manager position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.
The Account Manager is a part of our exciting expansion as we grow our brand in new markets across the US. This position focuses on acquiring revenue streams from existing customers as well as bringing on new customers who can benefit from our product offerings. The Account Manager is responsible for meeting or exceeding monthly and quarterly quotas while maintaining a high level of customer satisfaction.
This job requires connecting with people quickly in an outgoing, friendly manner. Using persuasive communication to sell to others and gain their interest is an important aspect of the job. A sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards.
Key Responsibilities and other duties as assigned:
- Fosters sales relationships with hundreds of customer accounts in a manner that increases brand awareness, product presence, and revenue generation for all product offerings.
- Utilizes a solutions-selling approach to provide turnkey Medical Equipment Management Solutions to our existing customers, prospects and lost accounts.
- Adheres to defined customer pricing, whether on a per order/quote basis or at the account level as it pertains to recurring/repeat business, while remaining within company-approved tolerances.
- Develops new business opportunities through creative prospecting, lead follow up, and conducting outbound warm and cold calling and emailing for proactive account management on a daily basis.
- Prices and submits formal quote/bid requests from customers on a daily basis.
- Contributes information for sales strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, and analyzing and relaying customer reactions.
- Compiles and qualifies lists of prospective customers based on established criteria.
- Monitors assigned territory sales activity and identifies trends as it pertains to sales/marketing initiatives.
- Coordinates with the Customer Service team working on the same account to ensure consistent service.
- Investigates and resolves customer complaints escalated by the Customer Service team.
- Maintains confidentiality of all records, products, demographic information or any information that is specific the planning, development and operation of DiaMedical.
Travel:
- US travel primarily for tradeshows and/or customer visits.
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Education:
- Bachelor's degree in Business Administration and a minimum of 3 years of related experience in direct B2B sales or the equivalent of 7 years combination of education and experience.
Skills and Experience:
- Proven track record of success in sourcing, developing, closing, maintaining, and growing sales relationships with existing and prospective customers in an assigned territory.
- Familiarity working with estimating, bid proposals, and contract negotiations required.
- Ability to calculate and monitor profitability at the item, order, and account territory levels.
- Ability to analyze accounts to create a selling/marketing strategy specific to each territory’s unique characteristics.
- Strong written and verbal communication skills and professional business presentation acumen.
- Highly driven, ambitious and possesses a strong work ethic.
- Proficiency with ERP systems, Internet, and Microsoft Office programs including Word, Excel, and PowerPoint.
- Experience with EMS Procurement cycles and purchasing platforms a plus.
Benefits and Compensation:
- Competitive wages and quarterly and annual bonus opportunities.
- Medical, dental, and vision insurance coverage options.
- 401(k) retirement plan with company matching contributions.
- Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule.
- Company-paid life insurance.
- Voluntary life, disability, accident, and critical illness insurance options.
- On-site fitness center.
- Casual dress code.
- The opportunity to make a difference in the ever-growing healthcare field.
Physical and Cognitive Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; lift and/or move weight up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close, distance and color vision.
This role requires the individual to be able to understand, remember, apply and/or communicate complex information and problems, opposing points of view on complex issues, and collaborate and negotiate on alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have significant impact on immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, presentations and communicate information; add, subtract, multiple and divide in all units of measure using whole numbers, common fractions and decimals; compute rate, ratio, and percent; draw and interpret bar graphs and compute, analyze, and interpret statistical data for reporting purposes and/or to develop forecasts.
DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).
Skills Required
- Bachelor's degree in Business Administration and at least 3 years of related direct B2B sales experience, or an equivalent combination of 7 years of education and experience
- Proven success sourcing, developing, closing, maintaining, and growing sales relationships
- Experience with estimating, bid proposals, and contract negotiations
- Ability to calculate and monitor profitability at item, order, and account territory levels
- Ability to analyze accounts and develop territory-specific selling and marketing strategies
- Strong written and verbal communication skills and professional presentation abilities
- Proficiency with ERP systems and Microsoft Office programs, including Word, Excel, and PowerPoint
- Experience with EMS procurement cycles and purchasing platforms
- Ability to travel in the United States for trade shows and customer visits
What We Do
Pocket Nurse is a nurse-owned manufacturer and distributor of medical supplies, equipment, and simulation-based instructional products for healthcare education. Since 1992, it has supported nursing, EMS, pharmacy, allied-health, and other training programs with simulation kits, manikins, diagnostic equipment, simulated medications, patient-care products, and specialty supplies. Its mission is to improve educational experiences and outcomes while advancing healthcare simulation and patient safety.
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