Description
Become a Relationship Champion: Account Manager
JOB TITLE: Account Manager (AM)
DEPARTMENT: Collections / Retention
REPORTS TO: The Collections Manager/Store Manager
THE MISSION
You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement).
HOW YOU’LL BRING THE MAGIC
The Customer Success Coach
? Relationship Master: You’ll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.
? Win-Win Negotiation: When an account falls behind, you don't just "call"—you connect.
You find creative solutions that help the customer keep their gear while protecting the business.
? Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!
Collectors Work Station & Outreach Pro
? The "Bucket" Specialist: You’ll own your specific customer lists like a pro. Whether it's following up on returns at the 5-week mark or re-engaging a lost customer, you stay active and intentional.
? No Mass Texting: You keep it personal. No copy-pasting here! You use your words to build real rapport and trust.
? Proactive Probing: Every conversation is an opportunity. You’re always looking for ways to add more value to the customer’s home. (new agreements)
Asset Protection Hero
? Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check-in or a professional retrieval, you represent the brand with total class.
? Accuracy Expert: You keep customer records razor-sharp. Every interaction is documented, and every payment is processed with precision.
DO YOU HAVE THE RIGHT STUFF?
? Elite Communicator: You can talk to anyone, anywhere, about anything. You’re persuasive, empathetic, and firm when you need to be.
? Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.
? Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.
? Tech-Savvy: You can navigate our CRM and POS systems with your eyes closed.
THE PERKS
? The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!
? Independence: You’ll spend time in the office and in the community. No two days are the same.
? Professional Growth: This role is the ultimate training ground for future leaders.
THE BOTTOM LINE: If you’re a people person who loves solving puzzles and winning for your team, you’re the Account Manager we’ve been looking for. Let’s go create some magic!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Skills Required
- Strong verbal communication and persuasion skills
- Ability to negotiate payment arrangements and resolve delinquent accounts
- Comfort working in-person with occasional field visits and customer retrievals
- Experience using CRM and POS systems
- Accurate documentation of customer interactions and payment processing
- Resilience handling difficult conversations with empathy
- Proactive, high-energy, customer-focused attitude
What We Do
Countryside Rentals Inc, also known as Rent-2-Own, specializes in renting and leasing a wide variety of equipment and household goods. Their business includes automotive equipment, commercial and industrial machinery, and residential items such as tools, furniture, and appliances. They serve both business and residential communities with the goal of providing quality products to their customers.
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