The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develop business by driving increased compliance and sales across their entire portfolio.
Specifically, You Will:
Manage day-to-day relationships with customers by developing relationships with key contacts/buyers.
Active in field work, exceeding all customers facing (in-person) Key Performance Indicators (KPI’s).
Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer-facing activity in the CRM.
Executes all prescriptive selling opportunities as provided including generated sales plays, customer-facing activity, sales meetings and customer marketing opportunities.
Coordinates account servicing and fulfillment with support from Customer Service.
Introduces, promotes and educates customers on Staples Professional’s growth categories.
Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.
Some of what you need:
Completion of college/university.
Strong relationship building skills.
Effective communication both verbal and written.
Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
Strong understanding of sales processes and working in a team sales environment.
Sales or Account Management experience preferred.
Experience working with a CRM tool such as SFDC, preferred.
Physical Requirements/Working Conditions:
Field work, daily travel to customer locations to execute in person customer meetings.
Travel out of market or into Staples offices on an as needed basis for training, team meetings, conferences etc.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
About Us
Skills Required
- Completion of college/university
- Strong relationship building skills
- Effective verbal and written communication
- Ability to navigate CRM (SFDC), Staples proprietary Alpha, and Microsoft Office
- Strong understanding of sales processes and team selling environments
- Willingness to perform field work and daily travel to customer locations
- Sales or Account Management experience
- Experience with a CRM tool such as SFDC
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
