Client Relationship Management: Collaborate, build, and maintain long-lasting relationships with your client, acting as a point of contact for clients, your Account Director, and your VP.
Client orders: Oversee and detail all client order requests and PO’s and communicate effectively to Service Delivery. Ensure full understanding of client order before placing internal order with Service Delivery. Act as the initial point of escalation and collaborate with the client and Service Delivery teams on any operational issues to ensure the clients' interests are represented and met. Escalate issues as appropriate to your director.
Project Coordination: (Iyuno) Collaborate with internal teams (Business Development, Sales Enablement, Pricing and Forecasting, Marketing, Contract Management, Service Delivery, Operations) to ensure timely and successful delivery of quotes and orders to clients. Update any client systems to ensure correct data capture and progress. Proactively identify potential problems and mitigate issues with thoughtful involvement.
Account Growth: Work with your director to develop opportunities to grow existing accounts and expand the size and scale of projects Iyuno are given in alignment with the client’s goals and needs. Use initiative to research upcoming trends, discuss potential areas of expansion, and provide analysis of sales probabilities.
Client Satisfaction: Monitor and assess client satisfaction through KPI’s of successful project delivery, addressing any concerns promptly to ensure high levels of client retention.
Internal Account Management Support: Assist the business development team by setting up meetings and agendas, compiling meeting notes, and sharing out executive summaries with action items and ensuring follow-through for noted items.
Reporting and Analysis: Provide regular updates and performance reports to both clients and Account management teams, detailing progress, potential issues, and solutions. Aid in creating compelling presentation decks with well sourced data to share the story of an account’s performance over time.
Contract Renewals: Contribute to contract renewals and negotiation processes, ensuring favourable outcomes for both the company and the client. Provide financial analysis to aid internal decision-making by organizing relevant price points, past quotes, and historical pricing.
Pricing management: Oversee quote creation and revision. Obtain quote approvals and oversee quote delivery. Manage margins to ensure profitability of orders. Monitor forecast revenue. Manage unpaid, unbilled or missing PO’s.
Forecasting and Budgeting: Manage account budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations. Investigate and resolve any billing or PO issues.
Organize Client Events: Foster client relationships by planning and executing events for clients including lunches, dinners, and special events.
Salary Range: $72,000-$85,000
Skills Required
- Client relationship management and acting as primary point of contact
- Manage client orders, purchase orders, and escalation with Service Delivery
- Coordinate cross-functional teams (Sales Enablement, Service Delivery, Pricing, Operations) to deliver quotes and orders
- Develop account growth opportunities and provide sales probability analysis
- Monitor client satisfaction via KPIs and ensure retention
- Support contract renewals and negotiation, provide financial analysis and historical pricing
- Create and manage quotes, margin oversight, and monitor forecast revenue and billing/PO issues
- Prepare regular performance reports and presentation decks for clients and internal teams
- Plan and execute client events and meetings, including agendas and executive summaries
What We Do
Iyuno (iyuno.com) is the global media and entertainment industry’s leading localization service provider. As a trusted partner to the world’s most recognized entertainment studios, streaming platforms and creators, it offers end-to-end localization services – from dubbing, subtitling and access services to media management, transformation and distribution services – in over 100 languages for every type of content distribution platform. The company's 75-year collective legacy is unmatched in operational expertise, scale, capacity and breadth of services. Leveraging the best in breed creative and technical talent, state-of-the-art facilities and next generation technologies, the company now boasts the largest global footprint with 67 offices in 34 countries. The company’s scale and customer-centric approach is focused on its mission of connecting content, connecting people. For more information, follow @IyunoHQ and #WeAreIyuno across social platforms.
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