TMS Global, part of DS Smith, is a global leader in retail display, print and packaging solutions, operating across 97 markets worldwide. Our international community of more than 300 colleagues across APAC, LATAM, EMEA and North America partners with some of the world's leading brands to deliver innovative and sustainable solutions.
About the role
This is an exciting opportunity for an experienced Account Manager to take ownership of a key client relationship, working closely with stakeholders, suppliers and internal teams to deliver high-quality print and display solutions. You'll play a pivotal role in driving operational excellence, commercial performance and innovation within the account.
This permanent position is based onsite with our client in Mumbai, India.
Key responsibilities include:
- Manage operational financial performance for campaigns, projects, and jobs.
- Drive cost efficiencies and identify gainshare opportunities.
- Ensure contractual commercial obligations are met.
- Assign work to Production Support, ensuring compliance and operational management.
- Provide technical and operational support to client stakeholders.
- Partner with vendors to ensure client requirements and service level agreements are consistently achieved.
- Support the implementation of new service lines into assigned accounts.
- Ensure contract compliance, best practices, and service execution.
- Maintain accurate data and reporting to support internal and client business requirements.
- Identify innovation opportunities within assigned contracts.
- Work with the Client Services Director to present compelling proposals to enhance and develop TMS offerings.
About you
You are a proactive and commercially minded Account Manager with a passion for delivering exceptional client service. You thrive in a fast-paced environment, enjoy building strong stakeholder relationships, and are motivated by finding innovative, cost-effective solutions. With a strong background in print and display, you can confidently manage multiple projects while maintaining a sharp focus on quality, compliance and customer satisfaction.
We're looking for someone who can demonstrate the following skills and experiences:
- Proven experience and strong technical understanding of print and display categories.
- Previous experience in an account management role.
- Expertise in managing print management strategies, planning, budget, and cost management.
- Experience managing multi-campaign/multi-job projects with multiple service line elements.
- Strong communication and stakeholder management skills, with the ability to build effective relationships at all levels.
- Fluency in both spoken and written English is essential.
If you're an experienced Account Manager looking to make a meaningful impact within a global organisation and help deliver innovative print and display solutions for leading brands, we'd love to hear from you.
“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
Skills Required
- Proven experience and strong technical understanding of print and display categories
- Previous experience in an account management role
- Expertise in print management strategies, planning, budgeting, and cost management
- Experience managing multi-campaign/multi-job projects with multiple service line elements
- Strong communication and stakeholder management skills
- Fluency in spoken and written English
- Willingness/ability to work onsite with client in Mumbai, India
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
-
Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
-
Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
-
Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
