CMap

Account Manager

Posted 5 Days Ago

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Orlando, FL, USA

Hybrid

Mid level

Professional Services • Software

The Role

Manage a portfolio of 100+ US SaaS clients to drive renewals, reduce churn, and identify upsell opportunities. Build long-term relationships, coordinate with Consulting, Support, and Sales, and deliver value-focused conversations to grow and retain accounts.

Summary Generated by Built In

CMap is a fast-growing software company helping project-based businesses win, deliver, and manage work… profitably.

At the heart of our growth is a commitment to building lasting partnerships with our clients — and that’s where our Account Managers come in. This isn’t a reactive customer service role. It’s about building long-term relationships, understanding our clients’ goals, and helping them get real value from CMap.

Our Account Management team is deeply embedded in the customer experience. We work closely with Consulting, Support, and Sales to ensure every client gets maximum return from our product, while spotting opportunities to grow and evolve our partnerships over time.

At CMap, we keep things friendly and collaborative, with a culture built around openness, autonomy, and shared success. We're proud of what we’ve built, but even more excited about where we’re going — and this role is a key part of that journey.

Key Responsibilities

Own a portfolio of ~100+ existing US client accounts
Drive renewals and reduce churn across your book
Identify and convert growth opportunities within existing accounts
Bring a value-first approach to every client conversation
Build genuine, lasting relationships — not just transactional check-ins

Skills, Knowledge and Expertise

SaaS or B2B account management/sales experience
Comfort managing a large portfolio independently, without heavy process
A balance of commercial instinct (growth) and account care (retention)
Understanding of how SMB/mid-market clients buy and make decisions

What we offer:

Research has shown that people don’t always apply for roles if they don’t have all the required skills. If you believe you are the right fit and can be successful in this role, we are keen to meet you and encourage you to apply.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Interested? Apply here.

About
At CMap, we deliver powerful, industry-focused software that helps professional services firms and project-based businesses thrive.We’re a growing team on a clear mission: to help our clients win more work, deliver it more profitably, and make smarter, data-driven decisions that fuel long-term success.