The Role
Manage a portfolio of ~50 APAC and global clients as primary contact to drive retention and growth. Execute renewals, upsell/cross-sell, negotiations, client engagements, demos, and on-site visits. Maintain Salesforce records and forecasts, monitor account health, coordinate internally to resolve issues, and contribute commercial insights to product and regional strategy. Represent the company at industry events and support regional commercial planning.
Summary Generated by Built In
Aurora is an industry leader in providing energy market forecasts, analysis, insights, and consultancy due to two reasons – 1) a highly skilled technical team and 2) an active commercial team who are well integrated with our client base, helping them make better informed investment decisions. We are seeking a Commercial Associate to sell our products and services which help the transition towards a more sustainable world. You will work in a dynamic, multi-national team responsible for sales and account management activities of our subscription services. You will play a key role in all aspects of client interactions and business development. The role will focus on creating/ developing sales opportunities for our full range of products.
The successful candidate will combine a strong commercial mindset, great communication and relationship management skills, passion to develop new business, high eagerness to learn, and interest in energy markets. You will work in a young, dynamic, stimulating, demanding and collaborative environment.
You will join our APAC commercial team, which is expected to continue growing and offer potential for progression, including through international expansion and creating new data and software-based solutions.
You will join our APAC commercial team, which is expected to continue growing and offer potential for progression, including through international expansion and creating new data and software-based solutions.
Key Responsibilities
- Own and manage a portfolio of approximately 50 clients across APAC and other global markets, serving as the primary relationship holder and day-to-day point of contact
- Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora’s data, analytics, and software product suite
- Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships
- Develop a thorough understanding of each client’s business, investment mandate, and decision-making structure to position Aurora’s products effectively and broaden stakeholder coverage within accounts
- Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues
- Lead commercial negotiations and contracting for renewals and expansions, working within Aurora’s pricing and approval frameworks
- Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM
- Collaborate closely with Aurora’s research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features
- Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets
- Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy
Skills, Knowledge and Expertise
Required attributes:
- Own and manage a portfolio of approximately 50 clients across APAC and other global markets, serving as the primary relationship holder and day-to-day point of contact
- Drive revenue retention and growth through proactive account management, including renewal planning, price escalation management, and identification of cross-sell and upsell opportunities across Aurora’s data, analytics, and software product suite
- Conduct regular client engagement activities — including check-in calls, product demonstrations, business reviews, and on-site visits — to maintain high satisfaction and deepen account relationships
- Develop a thorough understanding of each client’s business, investment mandate, and decision-making structure to position Aurora’s products effectively and broaden stakeholder coverage within accounts
- Monitor account health indicators and proactively address risks to retention, escalating where appropriate and coordinating internally to resolve client issues
- Lead commercial negotiations and contracting for renewals and expansions, working within Aurora’s pricing and approval frameworks
- Maintain accurate and up-to-date records of account activity, pipeline, and renewal forecasts in Salesforce CRM
- Collaborate closely with Aurora’s research, product, and customer success teams to ensure clients are deriving maximum value from their subscriptions and are aware of relevant new content, tools, and platform features
- Represent Aurora at client meetings, industry events, and conferences across the APAC region, including periodic travel to key markets
- Contribute to team and regional commercial planning, sharing account insights and client feedback to support product development and go-to-market strategy
Desirable attributes:
- Experience selling or managing accounts for subscription-based data, research, or software products
- Familiarity with energy markets, renewable energy, or the broader energy transition landscape in APAC
- Experience working with clients in financial services — including infrastructure investors, project finance banks, or energy developers
- Experience with Salesforce or another CRM platform
- Additional language skills relevant to the APAC region (e.g. Korean, Mandarin, Bahasa)
What we offer
Some of the benefits we include are:
- A fun, informal, collaborative and international work culture
- Commuting allowance
- Private medical insurance
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.
About
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.
Skills Required
- Own and manage a portfolio of approximately 50 clients across APAC and global markets
- Drive revenue retention and growth including renewal planning, price escalation, cross-sell and upsell identification
- Conduct regular client engagement activities: check-in calls, product demonstrations, business reviews, on-site visits
- Develop a thorough understanding of each client's business, investment mandate, and decision-making structure
- Monitor account health indicators and proactively address retention risks
- Lead commercial negotiations and contracting for renewals and expansions
- Maintain accurate account activity, pipeline, and renewal forecasts in Salesforce CRM
- Collaborate with research, product, and customer success teams to ensure client value
- Represent Aurora at client meetings, industry events, and conferences across APAC (periodic travel)
- Contribute to team and regional commercial planning and provide client feedback for product strategy
- Experience selling or managing subscription-based data, research, or software products
- Familiarity with energy markets, renewable energy, or energy transition landscape in APAC
- Experience working with clients in financial services (infrastructure investors, project finance banks, energy developers)
- Experience with Salesforce or another CRM platform
- Additional APAC language skills (e.g., Korean, Mandarin, Bahasa)
Aurora Energy Research Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aurora Energy Research and has not been reviewed or approved by Aurora Energy Research.
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Healthcare Strength — Healthcare in certain offices is described as comprehensive, including core medical coverage with vision and dental. Feedback suggests supportive health resources are accessible alongside standard coverage.
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Leave & Time Off Breadth — Time off is portrayed as generous in some locations, with standard PTO supplemented by additional company-wide holidays. Parental leave policies are also described as robust in certain markets.
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Wellbeing & Lifestyle Benefits — Wellbeing support is highlighted through a 24/7 assistance programme and locally tailored perk platforms. Feedback suggests these offerings complement core benefits and support everyday needs.
Aurora Energy Research Insights
What's It Like to Work at Aurora Energy Research?
Aurora Energy Research Culture & Values
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Aurora Energy Research Leadership & Management
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The Company
What We Do
From its academic roots, Aurora Energy Research has grown to become the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of over 350 experts with vast energy, financial and consulting backgrounds, covering power, hydrogen, carbon and fossil commodities. We are active in Europe, APAC and the US, working with world-leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.
