Do you possess the unique combination of outstanding customer service with a growth mindset? Do you thrive in a fast-paced environment where you are empowered to succeed? As the Sales Account Manager you will fulfill the needs of a fast-growing company by ensuring the retention of our valued Dealerships and Agents by providing exceptional service. We are looking for an experienced professional with the keen ability to engage our clients, respond to their varied inquiries regarding our products and services, as well as probe for additional sales opportunities. This position will support California and our Bilingual customers in Utah.
A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:
- Utilizing various marketing tools, company knowledge base, and Microsoft Dynamics CRM to support accounts and increase production.
- Handling challenging situations related to dispute resolution.
- Maintaining a comprehensive understanding of our programs, policies, and services, and clearly communicating them to clients.
- Navigating and effectively communicating claim details to our clients.
- Supporting regional team members to ensure production goals and client needs are met.
- Utilizing Microsoft Office 365 software to field customer emails and working on tasks for your assigned agents, Regional Sales Manager, and Sales Manager.
- Adhering to service level agreements for response and resolution rates.
What Alpha Warranty will love about you:
- Bachelor’s Degree preferred but not required.
- Bilingual Spanish / English is also preferred but not required.
- Minimum of 1 year relevant experience required. (Call Center, Automotive, or Finance and Insurance).
- Passion for sales and customer service, with excellent communication skills.
- Proven teamwork skills and dedication to getting the job done.
- Driven personality and positive attitude.
- Ability to handle client escalations professionally and respectfully.
What’s in it for you?
- Fair and competitive compensation with bonus opportunities up to $2,500 per quarter
- An exceptionally supportive company culture that places people over profit
- Consistent Monday – Friday schedules
- Health insurance options with generous company contributions
- Dental and Vision coverage
- Life and Disability insurance (100% company paid + options for more!)
- Competitive 401k match program
- Paid Time Off (PTO) and Paid Holidays
- Paid Volunteerism Time Off (VTO) to support your community
- Legal and Pet insurance options
- Free Roadside Assistance for your personal vehicle
- Tuition Assistance Program
- Ongoing professional training and development
- Employee incentive and recognition programs
- A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations
How well do our values align with yours? We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to move forward. In the end, we all want to enjoy life! Do we sound like a match? Apply now!
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com and www.alignsolarprotection.com
Skills Required
- Minimum of 1 year relevant experience (Call Center, Automotive, or Finance and Insurance)
- Experience using Microsoft Dynamics CRM
- Proficiency with Microsoft Office 365 / Microsoft Office
- Ability to meet service level agreements for response and resolution rates
- Passion for sales and customer service with excellent communication skills
- Proven teamwork skills and dedication to getting the job done
- Ability to handle client escalations professionally and respectfully
- Bachelor's degree
- Bilingual Spanish/English
What We Do
Cadence Innovations Group is a holding company that manages a diverse portfolio of business entities, including its flagship company, Alpha Warranty Services, which provides a full line of unique vehicle protection products and services. The group also oversees other specialized companies such as Dealfi, Premier Computing, Blackrock Insurance, and Steros Property Management, focusing on fostering innovation and growth across its managed subsidiaries.
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