Account Manager

IQVIA Medical Communications (IMC) is seeking an Account Manager with client handling, financial management, and project delivery expertise. The ideal candidate will have experience leading assigned programs and projects, fostering strong client relationships, coordinating cross-functional teams, ensuring high-quality delivery, and managing scope, timelines, and budgets. Experience within a matrixed, global team, contract research organization, or medical communications agency is helpful but not required.

Who We Are

IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position, IQVIA Medical Communications provides offerings that extend well beyond those of a traditional agency to support this mission. 

Our highly collaborative team partners with clients to develop evidence-based communication, education, engagement, and training programs that support clinical development, launch readiness, medical affairs, and post-launch objectives. Incorporating the latest research in adult learning and behavioral science enables us to effectively engage diverse audiences to effect change. 

We are a global team of creative, intellectually curious professionals working across more than a dozen countries and four continents. United by a passion for continuous learning and innovation, we leverage our diverse backgrounds and expertise to develop impactful solutions that help our clients achieve meaningful results.

Role objective: Reporting to the Associate Director, Client Services, this home-based role leads the day-to-day delivery of selected projects and programs, coordinating an internal team to deliver high-quality deliverables, according to timelines and budget. Key responsibilities include:

Growth

• Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Ensure accurate scoping of projects, development of high quality budgets, support identification and development of project change notices / change orders
• Support accurate invoicing, revenue and new business recognition, and ensure thorough project close out
• Regularly review financial health of projects and resolve any challenges in collaboration with Account Management colleagues
• Maintain awareness of, and contribute to delivering where appropriate, Account Growth Plans that drive organic expansion and new business
• Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools

Client relationships and business development

• Form trusted and effective relationships with clients, acting as the day to day point of contact for project delivery discussions
• Prepare for and lead client project status discussions including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports
• Communicate with clients around budgets, project change notices and reconciliations
• Handle challenging conversations / negotiations as required
• As required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements as required
• Develop understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant the Practice Area
• As required, work with Account Management leaders to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts

Quality

• Coordinate account, project and program teams to develop and deliver high quality programs that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth
• Manage the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancements
• Develop clear scopes of work for new projects and brief clearly to delivery teams to enable successful execution of the project to the brief, timelines and budget
• Create, track and report on project timelines, ensuring regular updates and working with teams to update as the project evolves
• Proactively identify and address scheduling / delivery challenges across the team, working collaboratively to find solutions
• Maintain a detailed understanding of IMC financial processes, ensuring accurate, documented financial management of our projects and programs
• Manage project budgets and raise, approve and track invoices
• Produce and distribute status, tracking and financial reports for internal and external team members and senior management
• Take responsibility for customer satisfaction for account (s), identifying areas for improvement and ensuring action to address

Internal collaboration

• Monitor and coordinate efforts of cross-functional project teams and project resources within and outside the organisation
• Meet with team members on a regular basis regarding project tasks to ensure project milestones are met
• Lead problem solving and resolution efforts.
• Train and mentor junior staff.
• Prepare and present project information at internal team meetings
• Partner with appropriate team members to identify, suggest, input into and implement process improvements

Qualifications

• Bachelor's Degree
• 7 years relevant experience within the pharmaceutical industry or agency environment or equivalent combination of education, training and experience
• Sound understanding of biopharmaceutical lifecycle strategy as it pertains to allocated Practice Area(s), and Practice Area services and solutions
• Sound communication, presentation and interpersonal skills
• Strong computer literacy, organizational, communication, and problem-solving skills
• Demonstrated ability to work effectively through others in a global environment to deliver results
• Good leadership skills in a matrix environment and able to guide and mentor junior staff
• Sound understanding of business strategy
• Excellent customer service skills
• Sound judgment and decision making skills
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.