Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionAs an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.
WHAT’S ON YOUR PLATE:
Partner Relationship Management:
Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
Data-Driven Consulting:
Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
Share actionable recommendations based on performance metrics to drive revenue and efficiency.
Conduct regular business reviews to align on results, opportunities, and growth plans.
Account Growth & Optimization:
Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.
Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
Cross-Functional Collaboration:
Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
Contract Management & Compliance:
Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.
Bachelor's degree in Business, Marketing, or a related field.
2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
Excellent communication, negotiation, and interpersonal skills.
Customer-first mindset with a strong focus on delivering value to partners.
Residency in Alexandria is a must
Self-starter with the ability to work independently in a fast-paced environment.
Skills Required
- Bachelor's degree in Business, Marketing, or a related field
- 2+ years of experience in Account Management, Sales, or Partner Success
- Experience in food tech, FMCG, or e-commerce
- Strong analytical skills; comfortable using data dashboards, Excel, and Google Sheets
- Excellent communication, negotiation, and interpersonal skills
- Customer-first mindset with focus on delivering partner value
- Residency in Alexandria
- Self-starter capable of working independently in a fast-paced environment
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
