Duties and Responsibilities
- Communicating professionally in person, over the phone, and via email to accounts and team members
- Track growth/decline of managed customer accounts and identify new opportunities
- Utilize TMS to enter bids and keeping communication with customers
- Provide customers with a quick, effective solution if problems arise
- Continuously build and increase your industry knowledge
- Ability to be the main point of contact for customers
- Assist accounting department with any invoicing problems that may arise
- Ability to generate sales among existing customer accounts, including upselling and cross-selling
- Service multiple customers accounts concurrently, often meeting deadlines
Experience and Qualifications
- Minimum of one-years’ experience in third party logistics required
- High school Diploma Required
- Bachelor’s degree in related field preferred
- Minimum of three-years’ experience in customer service preferred
- Exceptional communication skills, written and verbal
- Passion for sales and the art of negotiation
- Self-starter mentality
- Ability to maintain composure in a fast-paced environment
- Strategically focused and persistent
- Ability to multitask while simultaneously building relationships
Benefits
- Paid Industry Training
- Comprehensive Benefits Packet (Medical, Vision, Dental)
- Company Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Casual Dress Code
Skills Required
- Minimum of one years' experience in third party logistics
- High School Diploma
- Experience using a Transportation Management System (TMS) to enter bids
- Exceptional written and verbal communication skills
- Ability to be the main point of contact for customers
- Ability to provide quick, effective solutions to customer problems
- Ability to multitask while simultaneously building relationships
- Passion for sales and negotiation
- Self-starter mentality and ability to maintain composure in a fast-paced environment
- Bachelor's degree in a related field
- Minimum of three years' experience in customer service
What We Do
Who? FitzMark is an Indianapolis-based, third-party logistics (3PL) company. What? Simply put, we serve as a liaison between a shipper and a carrier in order to move freight. We make the connection between companies who have items to ship and the transportation companies that ship them. FitzMark plays a key role in the supply chain, allowing businesses to become leaner and reduce assets. Why? At FitzMark, we strive to provide best-in-class logistics services for our customers. Our mission is to create significant customer value through delivering reliability in the flow of customer goods and provide creative and technologically-advanced supply chain solutions. This is achieved by cultivating relationships based on trust and mutual respect with everyone we partner with and creating a goal-driven and fulfilling environment for all FitzMark employees. Where do you come in? The driving force behind FitzMark's remarkable success and growth are the people who call themselves FitzMarkers. Here at FitzMark, we have cultivated a fast-paced, energy-infused environment to drive productivity and accelerate growth to achieve wildly successful results. We are a team of driven and motivated individuals who work hard and laugh harder. To learn more, visit www.fitzmark.com.
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