Account Manager

Providing dynamic solutions that drive bold research!
Clinical research is getting more complex. Each study has its own unique needs and the investments in these trials are becoming more costly. There needs to be a better way to solve these challenges.
Zelta by Merative, a cloud-based unified clinical data management and acquisition platform with customizable modules, can be tailored to the meet the unique needs of your clinical trials -- providing more control and confidence over your trial outcomes.
The Account Manager is responsible for developing and maintaining long-term relationships with a portfolio of clients, driving client retention, growth, and satisfaction. This role involves overseeing account management activities, aligning company solutions with client goals, and identifying opportunities for expansion. Success in this role results in long-term customer retention, enhanced client satisfaction, and business growth.

Responsibilities:

• Serve as the primary post-sales point of contact and escalation point for high-priority clients, managing relationships at all organizational levels.  

• Act as the key liaison between clients and internal teams, coordinating resources and driving cross-functional collaboration to ensure client success.

• Oversee client account health, monitoring key metrics such as product usage, satisfaction, and revenue generation to ensure clients derive maximum value from the company’s solutions.

• Understand and align client business strategies with the company’s offerings, proactively driving solutions to meet or exceed client objectives.

• Develop strategies to maintain high levels of client satisfaction, positioning yourself as a trusted advisor to key decision-makers and stakeholders.

• Lead regular strategic reviews with clients to address business needs, assess satisfaction, and identify growth opportunities.

• Educate clients on new product features, enhancements, and best practices, driving adoption and usage of the platform to improve their outcomes.

• Take ownership of departmental or cross-functional initiatives, contributing to the overall strategic direction of the organization.

• As the escalation point for complex or high-stakes issues within the account portfolio or across unassigned accounts, ensuring timely resolution.  

• Lead or participate in special projects that drive organizational change, product improvements, or business development efforts.

• Leverage your subject matter expertise to support marketing, product development, and business operations, ensuring alignment between client needs and company offerings.

Basic Qualifications/Skills:

• Bachelor’s degree.

• 5+ years of experience with relationship-building skills.

• 2+ years experience in the clinical trial industry and/or in a customer success role.

• Demonstrated ability to lead strategic discussions, solve complex client challenges, and drive business outcomes.

• Exceptional verbal and written communication skills, including the ability to present complex information clearly and effectively.

• Self-driven and organized, with a strong ability to manage multiple high-priority projects and initiatives simultaneously.  

• Solid understanding of the SaaS industry or relevant sectors (e.g., healthcare, clinical research or life sciences), with the ability to provide consultative guidance.

Preferred Skills:

• Zelta or other clinical trials database certification.

Note:

• Travel would be required up to 10%.

Compensation

The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min – Max :

€65,302.00 - €97,953.00 (EUR)

Benefits

The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status.  We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals.  Please note that benefits may be discussed in more detail during the hiring process. 

• Vacation to help you rest, recharge, and connect with loved ones

• Paid leave benefits

• Health plan cover through Irish Life Health

• Employer and employee pension contributions

• Bike2work program/benefits

• Tuition reimbursement, life insurance, EAP – and more!

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.