Location: Melbourne, Australia (Hybrid)
In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
At Computershare, we empower our people to grow, innovate, and make an impact. You’ll be part of a collaborative, high-performing team where your ideas are valued and your contributions make a real difference.
A role you will love
At CPM, we highly value our clients and pride ourselves in exceptional service. As an Operational Account Manager, you will use your exceptional communication skills to build and maintain relationships across a portfolio of clients, to understand our client's needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare.
Some other key responsibilities:
- Own overall operational responsibility of a client portfolio
- Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction
- Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes
- Form first level of escalation for client and internal stakeholders
- Liaise with Senior Management on the operational health of the client portfolio
- Host and lead regular client meetings to review service/project delivery status and event planning
- Lead and drive process improvement initiatives.
What will you bring to the role?
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
- Previous experience in customer service/relationship management
- Ability to build detailed understanding of assigned clients
- Ability to influence and manage senior stakeholders (internal and external)
- Strong negotiation skills
- Solution oriented with an attention to detail
- Ability to plan and meet multiple deadlines within a fast paced, high pressure environment to consistently meet the needs of the business and our clients
- Ability to develop technical skills
- Ability to identify and solve problems
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
Skills Required
- Experience delivering high-quality customer service
- Strong written and verbal communication skills
- Ability to build trusted client relationships and act as a day-to-day partner
- Strong planning, organisational and workload management skills
- Ability to remain calm under pressure and make sound decisions in complex situations
- Self-motivated, proactive and able to work independently while influencing others
- Curiosity and willingness to develop technical capabilities (SQL, HTML, database structures)
- Degree qualification or equivalent experience
- Experience ideally within the financial services industry
- Based in Melbourne, able to work in the Yarra Falls office minimum three days per week (hybrid)
What We Do
Computershare is the world’s largest stock transfer agent that has pioneered many of the securities industry’s innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 40,000 clients. Today, we offer a comprehensive range of professional services including stock transfer, employee equity plans, investor relations, corporate governance and other business solutions. For more information, visit www.computershare.com
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