The Role
Manage daily execution and coordination of retail client campaigns, acting as primary liaison between clients and internal teams. Maintain timelines, budgets, and documentation, escalate and resolve delivery issues, support senior account leads with presentations and reporting, ensure brand and process compliance, and drive improvements to workflow and client engagement.
Summary Generated by Built In
The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints. They act as a liaison between clients and internal teams, helping to manage timelines, clarify briefs, and resolve issues with a clear, calm, and collaborative approach.
This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.
They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.
They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.
Responsibilities
- Assist in the delivery of client campaigns and activities from planning to implementation in the retail space
- Serve as a primary daily contact for internal teams and clients.
- Manage and update project timelines, budgets, and documentation to maintain visibility and control.
- Escalate issues and assist in resolving delivery challenges.
- Coordinate with sourcing, creative, and production teams to ensure workstreams are aligned.
- Assist the Account Director and Senior Account Manager in preparing presentations, reports, and reviews.
- Ensure compliance with brand, budget, and process standards in all activities.
- Identify opportunities for ongoing improvement in workflow, tools, and client engagement.
Skills and Experience
- Minimum 3–4 years’ experience in retail marketing, client services, or an agency delivery role, with experience in POCM/Promo/Merchandising/ print.
- Strong organisational and time management skills
- Ability to build relationships and communicate clearly across stakeholders
- Comfortable working under pressure and managing multiple tasks
- Commercially aware and able to manage budgets accurately
- Familiarity with print, POSM, creative production and/or procurement processes is a plus
Equal Opportunities
adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.
Skills Required
- 3-4 years' experience in retail marketing, client services, or agency delivery (POCM/Promo/Merchandising/print)
- Strong organisational and time management skills
- Ability to build relationships and communicate clearly across stakeholders
- Comfortable working under pressure and managing multiple tasks
- Commercial awareness and ability to manage budgets accurately
- Detail-oriented and capable of establishing trusted relationships with stakeholders
- Familiarity with print, POSM, creative production and/or procurement processes
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The Company
What We Do
adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain and sales teams bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance. We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics and data-driven insights. Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe. For more information, please visit https://www.admgroup.com
