- Communicate daily and or weekly with key customer contacts to ensure our service level are meeting, or exceeding expectation, with the intent being to continue to build account position and learn strategic information, such as scheduling, desired outcomes, business changes, competitive dynamics, etc.
- Manages the physical inventory (VMI) counting/analysis by planning and organizing a daily work schedule.
- Services Key Account as an on-site resource to perform daily, weekly and or monthly packaging line audits (monitor workflow, identify process improvements, etc.) as required by the Account Executive.
- Lead the planning and implementation of Key Account projects to include, but not limited to automation, process improvements, material changes, etc.
- Develop content for sales presentations as directed (i.e., Excel spreadsheets, Proposals, Business Reviews, etc.).
- Manage the creation of sales proposals within the normal organizational channels.
- Define project tasks within specific accounts and the resource requirement to provide the appropriate direction and support to the Project Manager – Key Accounts and team.
- Communicate with primary Account Executive and Customer Service Rep on any activities/developments within assigned accounts.
- Copy primary Account Executive and Customer Service Rep on all communications regarding assigned accounts.
- Interacts with vendor reps as needed to obtain samples, pricing, quotations, etc.
- Submit orders as directed by primary Account Executive.
- Recommends changes in products/service by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to primary Account Executive.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; interacting with vendor reps; establishing personal networks; participating in professional societies.
- Review Daily Order Bookings and Commission Reports of primary Account Executive to find any potential mistakes and/or margin maximization opportunities.
- Enhances customer experience by maintaining a high level of energy, attitude and appearance.
- Bachelor's degree from four-year college or university; or a minimum of five years’ experience in lieu of a degree
- Minimum of 1 year experience in Business to Business (B2B) customer facing customer service, sales or sales support
- Strong grasp of Microsoft Office with emphasis on Outlook, Word and Excel
- Ability to travel to local Columbus metro customers
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Generous PTO with vacation, sick and floating holidays.
- 401K plan plus matching
- Team based Employee Owner company culture
Skills Required
- Bachelor's degree from four-year college or university; or a minimum of five years' experience in lieu of a degree
- Minimum of 1 year experience in Business to Business (B2B) customer-facing customer service, sales or sales support
- Strong grasp of Microsoft Office with emphasis on Outlook, Word and Excel
- Ability to travel to local Columbus metro customers
What We Do
Shorr is your premium, full-service packaging partner. We have an unmatched ability to optimize holistic supply chain processes, differentiate brands from their competition, and accelerate customer growth. Together we can streamline your processes, increase your output, consolidate your vendor network, and innovate your packaging. We offer innovative packaging products and equipment from industry-leading manufacturers. Product lines include corrugated, carton closure, tapes and adhesives, stretch wrap, shrink wrap, pallet unitization, flexible and protective packaging. We specialize in packaging design, process and procurement methodologies, along with customized automated equipment solutions. Our equipment sales and service team is comprised of expert sales representatives, process engineers and skilled service technicians. Equipment lines include pallet wrappers, case formers, case sealers, shrink wrappers, workstations, bagging and strapping machines. Other core competencies include in-depth consultative reviews along with post-purchase service and support. Shorr Packaging Corp. is geographically positioned with branches, warehouses and distribution centers strategically positioned across the country to best serve your needs. As an employee-owned company, we value every business relationship and will do whatever it takes to ensure success.
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