This is a remote position.
Provide frontline support to customers via phone, email, and messaging platforms.
Manage customer accounts and maintain regular communication.
Resolve customer queries and escalate technical issues when required.
Assist with onboarding and training new customers.
Follow up on outstanding issues and ensure timely resolutions.
Maintain accurate customer records and notes.
Work closely with field teams and internal departments to support customer needs.
Identify opportunities to improve customer satisfaction and retention.
Requirements
Excellent English communication skills, both written and verbal.
Strong customer service and problem-solving abilities.
Comfortable speaking with customers over the phone throughout the day.
Organised and able to manage multiple tasks simultaneously.
Positive attitude and willingness to learn.
Experience in customer support, account management, hospitality, call centres, or technology is beneficial but not essential.
Benefits
Competitive salary and performance incentives.
Remote working environment.
Full training and ongoing development.
Career progression opportunities within an international company.
Supportive team culture with opportunities to grow into senior roles.
Skills Required
- Excellent English communication skills, both written and verbal
- Strong customer service and problem-solving abilities
- Comfortable speaking with customers over the phone throughout the day
- Organised and able to manage multiple tasks simultaneously
- Positive attitude and willingness to learn
- Experience in customer support, account management, hospitality, call centres, or technology
What We Do
Foodhub is a leading provider of EPOS software and online ordering solutions for takeaways and restaurants, operating as an online platform for ordering food products and a food delivery service.
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