The Role
Manage and grow assigned client accounts, drive revenue through upsell/cross-sell, lead renewals and negotiations, serve as primary client contact, prepare performance reports, and collaborate with internal teams to deliver solutions and maintain high satisfaction and retention.
Summary Generated by Built In
We are seeking an experienced Account Manager responsible
for managing key client accounts, driving revenue growth, and maintaining
strong, long-term client relationships. The ideal candidate will have proven
experience in strategic account management.
Key Responsibilities
- Manage
and grow assigned client accounts while ensuring high client satisfaction
and retention.
- Develop
and execute strategic account plans aligned with business and client
objectives.
- Serve
as the primary point of contact for key clients, handling escalations and
complex issues.
- Identify
upselling and cross-selling opportunities to drive revenue growth.
- Collaborate
with internal teams (Sales, Operations, Finance, and Support) to deliver
client solutions.
- Prepare
and present account performance reports, forecasts, and business reviews.
- Lead
contract renewals, negotiations, and commercial discussions with clients.
- Monitor
market trends and competitor activities to support account strategies.
- Ensure
compliance with company policies, service-level agreements (SLAs), and
contractual terms.
Requirements
Required Qualifications & Skills
- Bachelor’s
degree in Business Administration, Marketing, Finance, or a related field.
- Compulsory
SAM (Strategic Account Management) certification.
- Minimum
of 5 years’ proven experience as an Account Manager or in a similar
client-facing role.
- Strong
knowledge of account planning, client lifecycle management, and revenue
growth strategies.
- Excellent
communication, presentation, and negotiation skills.
- Proven
ability to manage multiple accounts and priorities effectively.
- Proficiency
in CRM tools and Microsoft Office / Google Workspace.
- Strong
analytical, problem-solving, and decision-making skills.
- Ability
to work independently and collaboratively in a fast-paced environment.
Benefits
COMPETITIVE SALARY
Skills Required
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field
- Compulsory SAM (Strategic Account Management) certification
- Minimum of 5 years' proven experience as an Account Manager or similar client-facing role
- Strong knowledge of account planning, client lifecycle management, and revenue growth strategies
- Excellent communication, presentation, and negotiation skills
- Proven ability to manage multiple accounts and priorities effectively
- Proficiency in CRM tools and Microsoft Office / Google Workspace
- Strong analytical, problem-solving, and decision-making skills
- Ability to work independently and collaboratively in a fast-paced environment
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The Company
What We Do
Cen Global Services Limited is a Nigerian registered company providing a broad range of business solutions. The firm specializes in Human Resources Management Services, Facility Management, and Haulage & Logistics, employing a sustainable approach to customize service processes that meet and exceed client expectations across various sectors.
