Account Manager

Posted 8 Days Ago
Be an Early Applicant
Tokyo, JPN
Hybrid
Mid level
eCommerce • Fashion • Retail
The Role
Manage and coach partner boutiques to align online/offline retail, drive boutique sales and engagement, optimize online inventory and markdowns, conduct business reviews and forecasting, monitor KPIs (order processing, shipments, pricing, inventory), and collaborate with commercial teams to grow business. Travel to boutiques and Porto or London offices as needed.
Summary Generated by Built In
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

THE ROLE

    Your mission is to create synergy between online and offline fashion retail by supporting and coaching the partner boutiques on respective differences and needs. You will also build strong relationships with boutiques at all levels, while working closely with the wider commercial team in Farfetch, to ensure active engagement of partner boutiques and eventually to drive business results.

WHAT YOU'LL DO

    • Influence and drive boutique sales performance by engaging boutiques’ active participation in the partnership with Farfetch, maintaining commercial and operational strategic/tactical plans for each boutique, and turning knowledge into focused action
    • optimizing online stock offer (selection, quantity/depth, delivery prioritization etc), markdown planning and inputting, ensuring adherence to promotions and other activities
    • regularly conducting business reviews with boutiques to assess full online potential and growth opportunities and support the seasonal forecasting process
    • Ensure excellent service to both partners and final customers by driving daily KPIs (e.g. order processing and shipment timelines, price inputting, inventory accuracy, etc)

WHO YOU ARE

    • Minimum of 3-4 years of experiences in B2B relations, Commercial or Wholesale Management (online and offline) ideally from a retail, brand or wholesale fashion environment – luxury or multi-brand environment will be a plus
    • Ability to build relationships with different players in the business
    • Outstanding skills in negotiation, combined with strong analytical ability and articulate communications
    • Proactive and solution-oriented mentality, with an excellent sense of prioritization and optimization to effectively manage multiple tasks at a fast pace
    • Proficiency in Excel and the use of data tools to obtain and/or assess analytical information
    • Availability to travel for boutique visits (seasonal) and to the Porto or London offices (depending on needs)
    • Fluency in Japanese and English (written and spoken)

REWARDS & BENEFITS

    -Generous Annual Leave entitlement
    -Flexible working environment and more!

EQUAL OPPORTUNITIES STATEMENT

    Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 

SCAM DISCLAIMER

    It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Skills Required

  • Minimum of 3-4 years experience in B2B relations, commercial or wholesale management
  • Experience in retail, brand or wholesale fashion environment (luxury or multi-brand preferred)
  • Ability to build relationships with different business stakeholders
  • Outstanding negotiation skills, strong analytical ability, and articulate communication
  • Proactive, solution-oriented mentality with strong prioritization and multitasking skills
  • Proficiency in Excel and use of data tools to obtain and assess analytical information
  • Availability to travel for seasonal boutique visits and to Porto or London offices as needed
  • Fluency in Japanese and English (written and spoken)
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The Company
HQ: London
5,294 Employees
Year Founded: 2007

What We Do

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

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