Account Manager

Job Description Summary

Reporting to the Sales Manager, the Account Manager's primary responsibility is to manage the existing relationship of STEMCELL Technologies as well as to generate revenue in the territory by identifying potential customers, introducing them to our products and working with them by providing technical support and customer service so as to ensure that they purchase products and become “happy customers”. The Account Manager is responsible for ensuring that the target revenue for the territory is achieved.

Job Description

Duties and Responsibilities:

• Develop and propose bi-annual business plans for the territory, focusing on quarterly and annual sales objectives in accordance with overall Sales and Marketing plans

• Develop and maintain business relationships with current and prospective customers within the territory.

• Locate new potential customers via prospecting, cold calling and setting up appointments with key decision makers.

• Follow up on new leads and referrals generated by Inside Sales or through marketing activities.

• Prepare price quotations, discounts and custom requests at the customers’ request.

• Attend conferences, trade shows and seminars as required.

• Develop and maintain deep product knowledge so as to be able to sell consultatively and make recommendations to prospects and clients on solutions that best meet their research needs.

• Provide exceptional customer service and technical support.

• Liaise with Product and Scientific Support staff regarding difficult customer queries.

• Document all communications and customer interactions in CRM (SFDC).

• Provide feedback from the field to Sales Management about market dynamics, product performance, competition and market potential.

• Prepare proposals to respond to requests for custom orders.

Qualifications:

• BSc, MSc or PhD in Hematology, Immunology, Molecular Biology or an allied science is preferred

• Excellent communication and interpersonal skills.

• Strong time management and organizational skills.

• Ability to work effectively both independently and as part of a dynamic team.

• Sales experience is an asset.

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact. 

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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