Account Manager - Workers compensation

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Glendale, CA
1-3 Years Experience
Insurance
The Role

Account MangerGLENDALE, CA

Posted on Career Page

Intercare Holdings Insurance Services Inc

Description

Summary:

Provides the necessary support to enable the company to maximize its customer service, its standard operating procedures, and to maintain excellent client relations. Consults with client to define a need or a problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solution by performing the following duties.

Essential Duties and Responsibilities:

  • Consults with client to ascertain and define need or problem area, and determine scope of investigation required to obtain solution.
  • In conjunction with work associates, conducts study or survey on need or problem to obtain data required for solution.
  • Analyzes data to determine solutions as it relates to claims, client relationships, staffing, workflow, and/or reporting.
  • Communicates and coordinates resolution with all company impacted departments and/or teams and advises client on alternate methods of solving need or problem, or recommends specific solution.
  • Conducts a customer satisfaction survey and organizes an annual Stewardship Reporting mechanism for client and company management.
  • With a focus on managing retention of accounts, the Account Manager will attend Quarterly Review Meetings, provide an “accounts at risk” report, and support sales team efforts.
  • Determines opportunities for expansion of ancillary services or products to increase revenue on existing accounts.

 

Requirements

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Technical Skills – With experience in Workers’ Compensations programs, strives to continuously build knowledge and skills.
  • Customer Service - Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
  • Team Work - Contributes to building a positive team spirit; supports everyone's efforts to succeed.
  • Change Management - Builds commitment and overcomes resistance.
  • Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
  • Business Acumen - Understands business implications of decisions.
  • Initiative - Undertakes self-development activities; Seeks increased responsibilities.
  • Innovation - Meets challenges with resourcefulness.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. Specific experience and knowledge with California Labor Code, its updates, and its application to the Workers’ Compensation program is essential.

The Company
HQ: Rocklin, California
248 Employees
Hybrid Workplace
Year Founded: 1994

What We Do

Intercare Holdings Insurance Services is service provider of results-driven loss cost solutions to public and private entities. Its philosophy of providing attentive, hands-on, high quality claims administration and managed care services has made the company the "go-to"​ source for customized risk management programs and loss cost solutions. The basic operating premises of Intercare have been and remain integrity, transparency, and customer service. A strong focus and commitment to customer satisfaction by each employee in the Intercare family have been key to Intercare’s success.

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