Account Manager - Wolt for Work

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 8 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities. 

In November 2021, we announced that we’re joining forces with the US-based company DoorDash. The transaction closed in May 2022, and since then we have been one team with DoorDash. Our CEO, Miki Kuusi leads all of DoorDash’s international business in the 26 countries outside of the US. 

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why Work for Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you looking to further develop a career in B2B sales and to be a part of a business within a business? If you’re self-driven with a commercial mindset and a high level of ownership, then this might be your perfect next step at Wolt!
Wolt for Work is a rapidly-growing B2B business at Wolt, and we have ambitious plans to accelerate this growth and take our Product to the next level. Our mission is simple: we want to become the premium employee benefits platform for all companies throughout Lithuania! Through Wolt’s established delivery network and vast number of restaurant and retail partners, Wolt for Work enables businesses to boost their employees’ happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events.
In this role, as Business Development Account Manager, you will be responsible for building and maintaining strong, long-lasting relationships with Wolt for Work clients. This role involves ensuring the delivery of exceptional service to clients while working closely with its manager & internal teams to meet the clients’ needs. We are growing fast, so we also expect you to grow with us, taking ownership of a variety of strategic and operational responsibilities as we expand.
Key responsibilities

• In this role, you will be responsible for the growth, re-active and pro-active account management, development and retention of Wolt for Work’s clients portfolio, thus constantly raising the bar in how we partner with our clients.
• Relationship Management: Build and maintain relationships with prospective clients, partners, and key stakeholders. Attend conferences, industry events, and meetings to network and promote the company.
• Support Business Development Manager in required tasks to help in achieving the company goals.
• Account Growth & Upselling: Identify new business opportunities within existing accounts by understanding the client’s evolving needs and business goals. Develop and implement strategies to upsell products or services, increasing the value of each account.
• Serving as the clients’ trusted advisor, helping them onboard and use our products as well as problem-solving according to their needs.
• Client Retention & Satisfaction: Ensure clients are satisfied with products or services, handling any issues or concerns to provide timely solutions. Conduct regular check-ins and performance reviews to ensure client expectations are being met and exceeded.
• Performance Monitoring: Track and monitor the performance of key accounts using relevant KPIs (Key Performance Indicators) to ensure goals are being met. Prepare reports on key account metrics, progress, and outcomes, presenting findings to senior management.

Qualifications

• Strong communication, interpersonal, and negotiation skills.
• Strong problem-solving skills and ability to navigate complex client relationships.
• Proven ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail.
• Ability to think strategically and drive long-term results.
• Fluent in English and Lithuanian

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going!

The starting monthly salary for this role would fall in the range of 2000 - 2500EUR gross + a generous equity plan into what we are building at Wolt globally!
We will be reviewing applications on an on-going basis, so send through your application ASAP :) 

If you have any further questions about the position, you can turn to:
Vladimir Stankovic, Talent Acquisition Partner - [email protected]
Please note that we do not accept applications sent by mail. Please submit your application through our careers website!