Job Summary
Job DescriptionWho we are
At Telstra Business Technology Centres (TBTC), we partner with business customers to help them achieve their goals through innovative telecommunications, ICT and cyber security solutions. We combine local expertise with the strength of Australia's leading telecommunications and technology provider to deliver exceptional customer outcomes. We are seeking a motivated and customer-focused Account Manager to manage and grow a defined portfolio of Business Plus customers. This role is critical to maintaining strong customer relationships that drive revenue growth, customer advocacy and long-term business success for both our customers and Telstra.
Focus of the role
As an Account Manager, you will be the trusted advisor for a portfolio of Business Plus customers, helping them achieve their goals through telecommunications, ICT and cyber security solutions. By combining exceptional communication, strong commercial capability and a passion for customer success, you will deliver outstanding customer experiences, drive sustainable portfolio growth and contribute to the continued success of the Telstra Business Technology Centre.
Role Location: Coonawarra Rd Winnellie NT 0820 Australia (in-centre)
About the role
- Customer Satisfaction & Customer Success
- Develop trusted relationships with business owners and decision-makers.
- Gain a deep understanding of each customer’s business, objectives and challenges.
- Conduct proactive account reviews and customer engagement activities.
- Deliver exceptional customer experiences that drive satisfaction, loyalty and advocacy.
- Act as the primary point of contact for customer enquiries, service requests and escalations.
- Partner with customers to help them make informed technology decisions.
- Collaborate with technical specialists, project delivery teams and support functions to deliver seamless outcomes.
- Sales & Portfolio Growth
- Manage and grow a portfolio of Business Plus customers.
- Identify opportunities across telecommunications, mobility, internet, networking, cloud, collaboration, managed services and cyber security solutions.
- Conduct business needs analysis to uncover customer challenges and priorities.
- Develop and maintain account plans that support customer retention and growth.
- Generate, qualify and progress opportunities through the full sales lifecycle.
- Meet individual sales, revenue and performance targets.
- Operational Excellence
- Maintain accurate customer records, account plans and pipeline management activities.
- Ensure customer interactions and opportunities are documented accurately.
- Deliver high-quality portfolio management and customer governance.
- Meet customer contact and activity expectations.
- Contribute positively to team objectives, culture and performance outcomes.
About you
- Minimum 3 years' experience in Business-to-Business (B2B) sales, account management or business development.
- Proven experience managing customer relationships and achieving sales targets.
- Exceptional verbal and written communication skills.
- Strong organisational, planning and time management capability.
- Demonstrated ability to build trust and credibility with customers and stakeholders.
- Strong commercial acumen and customer-focused mindset.
Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience.
Skills Required
- Minimum 3 years' experience in B2B sales, account management or business development.
- Proven experience managing customer relationships and achieving sales targets.
- Exceptional verbal and written communication skills.
- Strong organisational, planning and time management capability.
- Demonstrated ability to build trust and credibility with customers and stakeholders.
- Strong commercial acumen and customer-focused mindset.
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
