Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What This Role Is All About
As a Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.
Job Description:
Customer Orientation
- Build and maintain trusted relationships with Tier 1 clients to drive customer satisfaction, retention, and growth.
- Act as the main point of contact for client business and technical needs, coordinating internal teams to ensure timely support and resolution.
- Proactively identify opportunities for product adoption, cross-sell, and business expansion.
- Understand client goals, processes, and priorities in order to provide relevant support and strategic guidance.
- Monitor client performance, traffic, and financial health to maximize growth and minimize risk.
- Work closely with internal stakeholders to ensure smooth account management and an excellent customer experience.
- Keep all client activities and opportunities accurately updated in CRM tools, while contributing to team knowledge and staying up to date with products, market trends, and competition.
- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
Internal initiatives
- Power user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
- Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
- Update all activities regarding client engagements and opportunities in dedicated tools (SF).
- Influence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders.
Continuous Development
- Promote team spirit and nourish critical thinking.
- Help mentor and onboard other team members and newcomers.
- Have an excellent knowledge of Infobip products, platform, and relevant markets.
- Have an excellent knowledge of client`s business and ways they (can) use Infobip.
- Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.
What Makes You a Strong Fit
- Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota.
- Fluent in English (mandatory); knowledge of additional language is a plus.
- Strong knowledge of A2P SMS aggregation and reselling market space.
- Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI — and channels such as (SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels) is an advantage.
- Strong commercial mindset with clear ownership of revenue, margin, and retention metrics
- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
- Strategic, data-driven, and comfortable forecasting and performance analysis
- Confident communicator and relationship builder at multiple seniority levels
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-MG2Skills Required
- Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota
- Fluent in English
- Strong knowledge of A2P SMS aggregation and reselling market space
- Strong commercial mindset with ownership of revenue, margin, and retention metrics
- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
- Strategic, data-driven, comfortable with forecasting and performance analysis
- Confident communicator and relationship builder at multiple seniority levels
- Knowledge of Infobip products, platform, and relevant markets
- Knowledge of CPaaS, CCaaS, customer engagement channels (SMS, RCS, WhatsApp, voice, email, Viber, OTT)
- Knowledge of additional languages
- Experience using CRM and analytics/monitoring tools (e.g., Salesforce, Qlik)
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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