IMPORTANT: This is bilingual role where you need fluency in French and English.
Context:We are a 25-person marketing agency providing growth service to small to enterprise clients. We've been operating since 2017. Everyday is different (which keeps it interesting) and our main goal is to scale and grow our clients by any means necessary.
That means a lot of moving parts and a lot of things that break or need fixing quickly.
As an account manager, your primary role is to make sure the client is satisfied, that he is heard and that we achieve the results we’re aiming for.
Concretely, this means:
(Onboarding) Taking care of onboarding the client > From the moment he signs the contract, you will be responsible for onboarding him into our ecosystem. This means collecting the accesses, making sure to interview the client and collect as much information as possible about the goals, the challenges, the small but important details about the business, etc.
(Communication) Making sure the client is informed at every step of the project. Answering the client’s requests via phone, SMS, Slack, email. Answering promptly any client complaint.
(Bridging) Be the bridge between the project manager (PM) and the client
(Reporting) Explaining the results and collecting the client’s feedback.
(Upselling) Exploring new opportunities with the client for him to sign on for some additional service or add-ons.
Very strong knowledge and experience in Meta Ads, Google Ads and SEO strategies
Native-level of English
Native-level of French
Very strong communication skills
Be ready to work outside of regular business hours if you’re not located in an Eastern American time zone (EST)
Fully-remote 25-person agency
The agency: https://www.webtonic.io/en/
CEO's LinkedIn: https://www.linkedin.com/in/cedric-pharand/
Fully remote but you need East American timezone (EST) availability OR be ready to work outside of regular business hours.
Competitive base salary
Unlimited vacation (Fair usage policy applies)
Growth opportunities within the agency
Work with worldwide innovative brands.
Skills Required
- Fluency in English and French (bilingual)
- Strong knowledge and experience with Meta Ads
- Strong knowledge and experience with Google Ads
- Strong knowledge and experience with SEO strategies
- Very strong communication skills
- Availability for EST hours or willingness to work outside regular hours
- Experience onboarding clients and managing client relationships
- Comfort communicating via phone, SMS, Slack, and email
What We Do
Webtonic is a global performance marketing agency helping brands grow through a full spectrum of digital acquisition services. We work with companies of all sizes in e commerce, SaaS, B2B and local services to improve visibility, increase qualified traffic and scale revenue through data driven strategies. Our services include SEO, Google Ads, Meta Ads, TikTok Ads, Amazon Ads, Reddit Ads and comprehensive PPC management. We build custom acquisition systems focused on real business metrics such as ROI, customer acquisition cost and long term lifetime value. Beyond traffic generation, our team also supports clients with website creation, branding and technical optimization to ensure every campaign has a solid foundation. Webtonic operates internationally with offices in Dubai, Montréal, Paris and New York, and our team manages campaigns for clients across more than 15 industries. Our approach is transparent and performance focused. There are no long term contracts, no hidden fees and no unnecessary complexity. Clients work with us because we deliver measurable results, communicate clearly and adapt quickly to changing market conditions. Whether a brand needs to grow an existing channel or build an acquisition strategy from scratch, Webtonic provides a complete marketing framework designed to scale efficiently and sustainably.
Why Work With Us
Webtonic offers a people first culture where you can grow fast, collaborate with experts and work on diverse global clients. The team values initiative, transparency and learning, giving everyone the chance to develop real skills and make a meaningful impact in performance marketing.
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