TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Role Overview
Trend AI is looking for a customer-centric Volume Account Manager to manage and grow a defined portfolio of volume customers in Hanoi, Vietnam. This role focuses on driving sustainable revenue through strong customer engagement, renewals, and expansion, while working closely with channel partners and distributors to deliver successful outcomes.
The ideal candidate is organised, relationship-oriented, and comfortable managing multiple accounts while collaborating across internal and partner ecosystems.
Key Responsibilities
- Manage a portfolio of existing volume customers, serving as the main point of contact
- Drive renewals, retention, and incremental growth across the assigned customer base
- Build trusted relationships with customer stakeholders and understand their cybersecurity needs
- Work closely with channel partners and distributors to execute account strategies and sales motions
- Coordinate with internal teams (Sales Engineers, Channel, Customer Success) to support customer engagement and solution adoption
- Maintain accurate pipeline management, forecasting, and CRM hygiene
- Execute structured sales activities across a high-volume account set efficiently and consistently
What You Bring
- 3–7 years of experience in B2B sales or account management, preferably in cybersecurity, SaaS, or enterprise technology
- Experience managing existing accounts and working through channels / distributors
- Ability to handle volume-driven sales motions with discipline and structure
- Strong communication, stakeholder management, and follow-up skills
- Comfortable working in a fast-paced, target-driven environment
- Prior experience in the Vietnam market, particularly Hanoi, is an advantage
Why Trend AI
- Join a global cybersecurity leader with strong channel and customer presence in Vietnam
- Clear role scope with defined accounts and partner ecosystem
- Collaborative sales culture with strong technical and partner support
- Opportunities for career growth within a regional and global organisation
- Comprehensive medical and insurance for employees and their families
Trend AI strives to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
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We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
Skills Required
- 3-7 years of experience in B2B sales or account management
- Experience managing existing accounts and working through channels or distributors
- Ability to handle volume-driven sales motions with discipline and structure
- Strong communication, stakeholder management, and follow-up skills
- Comfort working in a fast-paced, target-driven environment
- Experience in cybersecurity, SaaS, or enterprise technology
- Prior experience in the Vietnam market, particularly Hanoi
What We Do
We’re a global cybersecurity leader, helping to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, our platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. Our global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily. We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place. We enable organizations to simplify and secure their connected world. Trend Micro’s “Trenders” are passionate about doing the right thing to make the world a safer and better place.
