Millions of people a month use Vocabulary.com to look up definitions and improve their vocabulary through adaptive quizzes, Vocabulary Jam contests, and the annual Vocabulary Bowl, a worldwide competition for students in grades 5 through 12.
The ideal Account Manager will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with educational administrators across the US and internationally to ensure customer satisfaction throughout the customer life cycle. You will be responsible for the subscription renewal, upsell, customer retention, and engagement activities in assigned territory. #LI-MM1
This person must be proactive, well organized, and extremely personable. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity.
This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
WHAT YOU'LL BE DOING- Proactive outreach to customers with expiring subscriptions through phone, email and targeted campaigns to secure subscription renewal and drive expansion in your assigned territory
- Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
- Develop a deep understanding of Vocabulary.com’s products and what sets us apart from competing programs
- Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
- Effectively communicate new product enhancements and benefits to existing customers virtually
- Develop and manage targeted campaigns to upsell and expand within existing accounts
- Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
- Accurately track all customer-related activities, communication, and opportunity tracking in CRM
- Gather customer feedback to help improve and enhance product offerings
- BA/BS Degree
- 1-2 years experience in Account Management/Customer Success, Renewal Sales or Inside Sales
- Classroom experience and/or a related educational field preferred
- Exceptional phone skills
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
- Strong written and oral communication skills
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research, and problem-solving skills
- Experienced with Microsoft Word and Excel
- Proven ability to work effectively across teams
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.Top Skills
What We Do
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge.
IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning.
Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research
IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids.
Hear what our employees love about working at IXL:
"At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead
"I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
