Account Manager - UKI

The Role

If you’re ready to take off with us, keep reading! We are looking for a native English speaking customer-oriented and results-driven candidate to join our Account Management team.

As an Account Manager Long Tail at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. 

In this role, you will be responsible for a portfolio of small to mid-market accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll up your sleeves and work hard.

What you will do:

• Own a portfolio of approximately 100-120 “Long Tail” customers and develop a high level of customer engagement with your contact and key decision-makers within your accounts
• Gain an understanding of your customers’ business and be able to leverage this information to ensure that the customer books all their business trips on the TK platform 
• Identify growth opportunities and develop your portfolio by adding new business opportunities
• Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of Up / Cross-selling 
• Develop strong relationships with your clients that will lead to positive referral business
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
• Act as a key contact between the internal TravelPerk teams and the Account Management team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritise your time and energy depending on customer type & size in order to maximise impact on business 

What you need to succeed:

• Previous experience in an Account Manager or Customer Success role
• Experience building a client strategy to achieve a revenue target (retention and growth)
• Data lead: Ability to use data to determine your approach and decision making
• Outstanding presentation & communication skills and the ability to build deep relationships
• Great prioritisation and time management skills 
• Result oriented mindset while keeping customer satisfaction as your top priority
• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
• Honest, open, and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
• You seek feedback early and often and are open to both giving and taking constructive and direct criticism
• Native level written and spoken English.

Our Benefits:

We seek a Senior CRM Manager to establish the CRM function from the ground up. As the Senior CRM Manager, you will be instrumental in developing and implementing comprehensive strategies that enhance customer satisfaction and retention and drive revenue growth through effective monetization initiatives. 

As the leader of CRM, you will have a holistic view of the customer lifecycle. You will collaborate with other customer-facing teams like Sales, Customer Care, and Product Marketing to deliver a coordinated approach to CRM strategies that drive business objectives."

What will you be doing?

• CRM Strategy Development: Devise and implement a comprehensive CRM strategy to increase customer activation, engagement, and retention, prevent churn, and drive revenue. Collaborate with cross-functional teams to understand and incorporate their needs into the CRM strategy. Your strategy will also include customer onboarding and regular customer communications, like product updates or upsells. 
• Customer analysis: Analyze customer data to derive actionable insights that inform initiatives for the CRM strategy. Ensure accuracy and alignment of data definitions across stakeholders. 
• Segmentation and Targeting: Develop and refine customer segmentation strategies for targeted and personalized CRM campaigns. Leverage insights to tailor strategies accordingly. 
• Campaign Optimization: Work closely with other key departments, including Marketing, Product, and Sales, to integrate CRM data into their workflow
• Customer Journey Mapping: Create and optimize customer journey maps to enhance the overall customer experience. Identify touchpoints for improvement and implement strategies to maximize customer satisfaction and retention.
• Technology Integration: Evaluate, select, and integrate CRM tools and technologies to enhance overall efficiency and effectiveness.  Stay abreast of industry trends and emerging technologies to ensure the company remains at the forefront of CRM innovation.
• Performance Analytics: Establish key performance indicators (KPIs) for CRM initiatives and regularly report on the effectiveness of strategies. Utilize analytics to measure and optimize the impact of CRM efforts on revenue and customer retention.

What will you need to succeed?

• Proven experience in CRM, ideally within the B2B or travel industry
• Proven track record of driving revenue growth and improving customer retention through CRM initiatives
• Strong analytical and problem-solving skills with the ability to translate data into actionable strategies
• Excellent communication and collaboration skills to work effectively across teams
• In-depth knowledge of CRM systems and best practices
•  Strong project management and organizational skills
• Customer i.o, Salesforce, Zendesk, Marketo

Our Benefits

💰 Competitive compensation, including equity in the company;
🌴 Generous vacation days so you can rest and recharge;
💊 Health perks such as private healthcare or gym allowance, depending on location;
🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
💙 A mental health support tool for your well-being;
📈 Exponential growth opportunities;
🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
🌎 "Work from anywhere" in the world allowance of 20 working days per year;
📚 IRL English or Spanish Lessons are held in the Barcelona office;
👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.

How We Work & Values

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona hub. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

We provide relocation assistance for specific roles. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.

TravelPerk is a global company with a diverse customer base—, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

You can check about our values here and see our IRL approach in this video. We'll guide you through our culture and explain how it will underpin your success in this role.

Read more about our latest updates here.