Account Manager, UK

Reserv is a digital-native TPA incubating next-generation automation technology and AI focused on bringing speed, advanced data science, and simplicity to the experience of consumers, insurance adjusters, and carriers. There is a better way to manage claims and we are building it. 

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. 

As an Account Manager in a well-funded Series A stage start-up, you will be key to reaching our growth potential for years to come. You will be an integral part of Reserv’s approach to client service, working closely with our claims, operations, analytics and technology teams to drive positive customer engagement and identify opportunities to win business. 

 For this role, we are seeking an Account Executive with experience in the UK general insurance market, with a strong preference for relevant claims knowledge.  

• Highly motivated and growth-oriented individual
• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering excellent service
• Passionate insurance professional who cares about their team, the customer and their experience
• Bias towards action with willingness to “roll up sleeves” to support the team
• Sense of urgency
• Creative and willing to challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious learner who wants to know the whole story to  you can make the right decisions early and be decisive when it counts.
• Highly communicative and comfortable with communicating with all types of stakeholders, from claimants to senior leaders
• And did we mention, a sense of humour.

We need you to do all the things typical to the role:

• Report directly to the Vice President of Reserv UK acting as the primary UK Account Executive
• Support the onboarding of new customers working closely with Reserv’s claims operations and technology teams
• Establish and prepare data-driven reporting for our clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate.
• Serve as the main relationship liaison between Reserv and selected customers in the UK, quickly building trust and identifying opportunities for continual improvement
• Ensure strong customer satisfaction by leveraging effective and proactive relationship management
• Help in responding to and preparing for RFPs / RFIs from prospective clients
• Serve as voice of the customer and provide valuable insights to our operations and technology teams to ensure continual improvement and optimization of outcomes
• Influence the culture, values, and processes of a growing Account Executive team
• Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads 

• Minimum 7 years of experience in the UK insurance industry with 5+ years in an Account Executive function or claims team
• Degree and/or ACII qualification
• A proven ability to manage relationships with high value customers and communicate with both technical and non-technical audiences alike
• The ability to work in a small team with big growth ambitions
• Exceptional communication and interpersonal skills  
• A passion for claims or insurance 

 Benefits

• Generous health-insurance package
• Pension plan with employer contributions
• Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
• Industry Qualifications paid by us (after a qualifying period)
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!