Location: Old Trafford, Manchester
Salary: £32,500 base (£50,000 OTE)
Hours: Monday - Friday 8.45am - 5.15pm
Contract: 15-month FTC
Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.
Strategic objectives & responsibilities:
- At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
- You'll work collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
- You'll deliver industry-leading customer service to ensure satisfaction continuously improves
- You'll have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
- You’ll always be looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
- You'll know your numbers and how you can improve key metrics, spotting trends in data and always planning ahead. You'll monitor the health of your client base constantly
- You'll seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you
What you will get in return:
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
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Skills Required
- Manage a portfolio of 400-500 client accounts
- Strong project management and cross-team coordination skills
- Excellent client-facing communication and customer service
- Ability to identify commercial opportunities and meet targets
- Analytical ability to monitor client metrics and spot trends
- Demonstrable knowledge of PHMG products or audio branding industry (preferred if unspecified)
- Availability for a 15-month fixed-term contract
- Work onsite Monday to Friday in Old Trafford, Manchester
What We Do
PHMG is the world's leading audio branding agency. Our technology-driven, creative branding solutions realize the immense potential of the telephone and other audio channels – opening a company’s eyes and ears to a largely untapped opportunity. We offer a unique combination of expertise in the technology of call architecture, the marketing potential of audio touchpoints and the creative development of auditory brand assets – which allows us to unlock a company’s communicative power.
Why Work With Us
When you become part of PHMG, you enjoy the benefits of a world-class product, global growth, rewarding perks and endless opportunities for progression. It’s all this and more that makes our company a 'Top Workplace' and a Chicago Tribune 'Great Place to Work': accolades we’re proud to have achieved thanks to glowing feedback from our staff.
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