Account Manager - Tunisia (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Account Manager you will play a key role in the Glovo Partners & Brands team. You will be directly handling the relationship with our top partners and you will be responsible for the growth, operational excellence & marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews -> Salesforce as a tool for this)
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Be proactive and data driven enough  in order to improve operational KPIs with partners
• Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). 
• Shows planning skills and makes proposals based on available information and quickly notices problems with the partner
• Achieve your Quarterly Targets (Growth, Revenue, Ops, Commercial).Take actions to reach your goals and company OKRs.
• Ensure that Glovo has the best content and become partner's no1 operator by signing preferred partnerships  with partners and build long-term marketing plan
• Increase Glovo’s revenue through commission renegotiation and selling Glovo’s assets
• Understands objections and interests, is able to assume partners' goals and options.
• Understand, build action plans and follow up on churned and inactive partners.
• Interact with other areas (operations, marketing, finance) to make sure that we are giving best possible service to your partners
• Organize schedule in advance leaving time for deep dive tasks and for meetings with partners

WHAT YOU WILL BRING TO THE RIDE

• At least 3 years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality or on-demand delivery industry.
• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
• Ability to comfortably work in a high growth and high-performance start-up with a fast pace. 
• Experience in conducting business presentations and handling sales negotiations. 
• Computer literacy; good knowledge of Google tools (Docs, Sheets, Slides, Drive); Salesforce knowledge is a plus.
• Excellent local language and English skills.
• Strong Commercial skills.
• Good communication and interpersonal skills.
• Highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!