Summary
Responsible for supporting the account management and sales teams while learning all aspects of customer relationship management, project coordination, and service delivery. This entry-level role is designed to develop future Account Managers through hands-on training, mentorship, and exposure to day-to-day business operations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assist Account Managers in managing customer accounts, ensuring client satisfaction and timely response to inquiries.
- Learn company products, services, and processes to effectively support customer needs.
- Help prepare quotes, proposals, and service agreements.
- Support the coordination of projects, scheduling, and communication between departments.
- Track and follow up on customer requests, orders, and service issues.
- Maintain accurate records in CRM or account management systems.
- Participate in meetings with clients and internal teams to understand account management strategies.
- Gather and analyze customer data to identify trends and opportunities.
- Learn to manage renewals, service expansions, and upselling opportunities.
Education and/or Experience
Bachelor’s degree in business, communications, or related field preferred; equivalent experience considered.
Computer Skills
Proficiency with Microsoft Office; knowledge of CRM software a plus.
Physical Demands
Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
What's In It For You?
Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!
We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
Build a Career that Burns Bright!
We support and hire Veterans and we are an Equal Opportunity Employer.
Skills Required
- Bachelor's degree in business, communications, or related field
- Equivalent experience considered
- Proficiency with Microsoft Office
- Knowledge of CRM software
- Ability to sit and use a computer for prolonged periods; occasionally lift up to 10 pounds
