Lamudi

Account Manager (Strategy & Retention)

Reposted 9 Days Ago

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Makati City, Southern Manila District, National Capital Region

Hybrid

Junior

Information Technology • Marketing Tech • Real Estate

The Role

The Sr. Account Manager focuses on enhancing client retention by building strong relationships, effective onboarding, timely product delivery, and resolving client issues.

Summary Generated by Built In

Job Description:

As a Sr. Account Manager of the Company, your goal is to maximize the long term value of clients by building relationships with broker clients and ensuring that they are perfectly satisfied with the service and value we provide in order to retain partnerships with them.

Responsibilities:

● Positively impacting client retention through effective, efficient onboarding and maintaining the highest service level.

● Operating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)

● Ensure the timely and successful delivery of our products according to customer needs and objectives

● Prepare monthly performance reports to clearly communicate the progress of contracted executions

● Ensuring consistent touch points with assigned clients and assisting Key Account Manager(s) where needed Develop new business with existing clients and/or manage renewal process

● Onboarding of clients through welcome emails and welcome calls, training clients on website usage

● Resolving client complaints and preventing additional issues by improving processes

● Building and maintaining strong, long-lasting customer relationships

Minimum Qualifications:

- Preferred work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role

- Client Retention, Client management and other service related is an advantage

- Experience with CRM software (Salesforce) and MS Office (MS Word, MS Excel)

- Experience in Building and maintaining client and stakeholder management

- Must be willing to take a hybrid set up based in Makati

Top Skills

Excel

Ms Word

Salesforce

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The Company

Makati City, Metro Manila

224 Employees

What We Do

Lamudi is one of the most promising and exciting start-ups of Rocket Internet with the aspiration to be the fastest growing online property portal in emerging markets. Lamudi is the ideal platform to connect sellers, buyers and tenants to easily buy, rent and sell homes, land, and commercial properties. Founded in 2013, Lamudi operates in 13 countries across Asia, the Middle East, and Latin America, and has already become the market leader in several markets.

Lamudi is a part of the Rocket Internet family which is the fastest and the most successful venture builder across the globe. With an exceptional team that has been building online companies since 1999 and has created over 100 market leading companies in 40+ countries, it has unrivaled experience in launching internet ventures. Superior expertise and proficiency of an international company together with a deep understanding of local markets are the foundation for building the best online real estate marketplace