CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.
Job Title: Account Manager-Strategic Accounts
Location: Houston, TX
Company: CBTS
Department: Sales
Reports To: Sales Director
About the Role
The Account Manager for Strategic Accounts is responsible for developing and expanding long-term relationships with CBTS’s most strategic enterprise customers. This role plays a critical part in CBTS’s evolved client engagement model, focused on deepening client partnerships, uncovering new revenue opportunities, and expanding adoption of CBTS’s full services portfolio.
The SADR acts as a trusted advisor, working closely with clients to understand their strategic planning initiatives and aligning CBTS solutions to business and technology objectives. This position collaborates closely with sales, delivery, and technical teams to drive new business growth and ensure account success.
Key Responsibilities
- Develop and maintain strong, long-term relationships with strategic enterprise clients, serving as a primary point of contact and trusted advisor
- Demonstrate deep knowledge of CBTS solutions and influence customer opportunities that drive revenue growth and account expansion
- Identify, develop, and advance new business opportunities within assigned strategic accounts
- Support revenue growth by partnering with account and services sales teams throughout the CBTS sales and pre-sales process
- Participate in customer discovery and strategic planning discussions to understand and influence business technology objectives and requirements
- Drive business development activities to support pre-sales efforts, including identifying, scoping, and proposing services engagements
- Collaborate with CBTS account teams and internal stakeholders to develop and execute business-aligned technology strategies for selected customers
- Oversee and support engagement of CBTS delivery resources, providing leadership and coordination in partnership with Client Care Managers (CCMs)
- Prepare client project mapping, insights, and monthly reporting presentations for internal sales teams and customer-facing technical QBRs
- Maintain ownership of account growth initiatives, including strategic solution adoption and service expansion
- Adhere to CBTS sales processes, methodologies, and governance on all opportunity pursuits
- Maintain ongoing proficiency in CBTS service offerings, value propositions, and relevant case studies
Required Skills & Experience
- Minimum 10 years of experience in Sales, Sales Engineering, Solution Architecture, Business Development, or a related client-facing role
- Experience working within a consulting or professional services model, integrating sales, delivery, and technical teams
- Broad technical aptitude with the ability to span development, cloud, data, networking, and security concepts
- Strong understanding of enterprise IT environments, digital transformation initiatives, cloud platforms, AI, and hybrid delivery models
- Proven experience developing and managing strategic enterprise client relationships
- Exceptional communication skills, including executive-level presentation and complex negotiation experience
- Ability to understand customer business needs and articulate the value of CBTS products and services
- Experience collaborating cross-functionally with sales, technical, delivery, and recruiting teams
Education
- Bachelor’s degree from an accredited four-year college or university, or equivalent experience
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Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
Skills Required
- Minimum 10 years of experience in Sales, Sales Engineering, Solution Architecture, Business Development, or a related client-facing role
- Experience working within a consulting or professional services model
- Broad technical aptitude spanning development, cloud, data, networking, and security concepts
- Strong understanding of enterprise IT environments, digital transformation initiatives, cloud platforms, AI, and hybrid delivery models
- Proven experience developing and managing strategic enterprise client relationships
- Exceptional communication skills including executive-level presentation and complex negotiation experience
- Ability to understand customer business needs and articulate value of products and services
- Experience collaborating cross-functionally with sales, technical, delivery, and recruiting teams
CBTS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CBTS and has not been reviewed or approved by CBTS.
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Healthcare Strength — Benefits packages are described as including medical, dental, and vision coverage as core components. Health coverage is also characterized as sufficient for many employees’ needs, suggesting a solid baseline offering.
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Career-Linked Recognition & Rewards — Certification and training costs are described as supported, which can increase the total rewards value for skill-building roles. Education and training access is repeatedly positioned as a meaningful part of the overall package.
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Strong & Reliable Incentives — Quarterly team incentive bonuses tied to profitability are described as part of the compensation experience. Variable rewards also appear alongside base pay as a factor that can make total compensation feel more competitive in certain roles.
CBTS Insights
What We Do
CBTS serves enterprise and midmarket clients in all industries across North America. We combine deep technical expertise with a full suite of flexible technology solutions—including Application Modernization, Managed Hybrid Cloud, Cyber Security, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, we are your trusted partner. CBTS stays at the forefront of technology trends in order to offer best-of-breed solutions to our clients. We partner with all leading technology manufacturers across the broad IT landscape and offer customized solutions to achieve our clients’ measurable business outcomes. Clients leverage our flexible OpEx or CapEx delivery model to: • Enable collaboration, workforce mobility, and omni-channel customer experience. • Modernize E-Commerce platforms, web presence, and applications to digitally transform their businesses. • Improve data protection and security strategies that address ongoing cyber threats and meet industry compliance requirements. • Implement cloud strategies that improve business agility, speed to market, and reduce costs. • Manage technology infrastructure and maintain 24x7x365 operational uptime.
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