Account Manager - STR - London, UK

Job Description

ACCOUNT MANAGER - STR - LONDON, UK

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets. 

Learn more about STR

ROLE DESCRIPTION

As a successful Account Manager at STR reporting to a Regional Director, your role will be to nurture and grow your existing client base and source new business in your designated region.

RESPONSIBILITIES

• Become an expert in CoStar and Benchmark’s critical information solutions

• Gain a thorough understanding of your clients and their needs

• Complete ownership of the full sales cycle including prospecting, demoing, closing and renewing

• Retain and grow revenues in your assigned territory by nurturing client relationships, identifying new stakeholders and interested parties to promote new opportunities for Benchmark sales

• Build and maintain strong, consultative, long-term relationships with key decision-makers and stakeholders at the C-level and other senior executive levels. 

• Conduct a high level of in person client and prospect product demonstrations

• Represent STR and CoStar by hosting and attending industry events and networking with hospitality professionals in your market

Additional  

• Collaborate with CoStar and STR sales representatives to ensure effective execution of account strategies. 

• Ensure exceptional customer satisfaction through timely and effective issue resolution, proactive communication, and regular feedback.

• Provide valuable insight to all participants in the hospitality industry, including owners, operators and brands.

QUALIFICATIONS

• Proven track record of sales success - Our most successful people generally have experience hunting and retaining business in the travel and hospitality space. We will consider other sales backgrounds.

• Demonstrate that you have maintained and grown clients over the medium and long-term, providing excellent service and comfort with sales cycles which can run 1-12 months+.

• Outstanding communication, presentation and objection handling skills with the confidence and patience to make complex proposals.

• Excellent organisational skills and the ability to work to metrics in an intelligent, effective manner.

• Educated to degree level or equivalent experience.

• A consultative selling style with account management techniques to grow accounts over time. You love building relationships with clients and helping them problem-solve.

• Ability to navigate a large organisation – who is the decision-maker, the influencers, the blockers etc? How do I align them?

Additional

• Ability to travel across Europe

• Fluency in any European language (desirable)

• Previous work experience within/knowledge of the hotel and travel Industries (desirable)

WHAT’S IN IT FOR YOU

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

As well as having an outstanding working environment based in the iconic Blue Fin Building. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.

However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing