Account Manager - Stakeholder Advisory and Engagement Agency

Overview 
This is a fantastic opportunity to join one of our client communications teams and deliver high calibre, multi-channel communications solutions for our blue-chip client base. This can include annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres and wider website content and communications initiatives. 
This is a contractor position based remotely in Malaysia, reporting into our Singapore office
Attracting and retaining the right people for our team is an absolute priority for us and we take their career development seriously from day one. You will have access to a full programme of training and plenty of autonomy to develop new skills and contribute ideas. We take every aspect of the work we deliver for clients seriously and we work to maintain the highest possible standards in everything we do for them and for the company. But as well as being passionate about our work, we are supportive, collaborative and positive, always looking to make what we do enjoyable and rewarding.

Why this job? 
You will be instrumental in helping clients shape their communications strategies to positively influence and impact their key stakeholder audiences.
It’s a genuine opportunity to work in a fast-moving environment across a range of channels and audiences.
You will be involved in a diverse client base, providing an opportunity to learn across a range of sectors.
It’s a fantastic chance to grow and expand your responsibilities as part of a career development plan.

Overview of the role
Our client communication teams are looking for a highly motivated and ambitious individual, who is looking to deliver high calibre, multi-channel communications solutions for our blue-chip client base, including annual reports and reviews, sustainability reports, investor relations and employee communications, online reporting centres, website maintenance and social media campaigns.
In the Account Management teams, you will engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client’s strategy and business model as well as a deep knowledge of best practice and market trends in financial and non-financial reporting. In time you will have the opportunities and platform to develop your career within this growing and highly ambitious organisation.
The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, strong communication and interpersonal skills, creative flair and want to participate in building one of the largest and most successful professional service companies of its kind.

Responsibilities: 
Account management
Successfully manage the delivery of assigned mixed-media projects, taking responsibility for all deliverables
Develop an intrinsic understanding of your clients’ business model and strategy 
Effectively manage each project stage 
Accurately prepare all project documentation 
Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions 
Client relationship management
Proactively build strong  client relationships with your day-to-day client contacts
Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients’ expectations
Commercial responsibility
Work closely with your team leader to develop your commercial awareness of Black Sun’s job costing and fee structures
Effectively manage project budgets by implementing all Black Sun’s quality assurance and financial processes 
Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients
New business and client development
Work closely with team leaders to successfully identify new business opportunities from your existing clients, writing client proposals and effectively presenting concepts and delivery presentations 
Support the new business process by assisting with the delivery of new business proposals 
Research and strategic development
Support internal teams with Black Sun’s research into best practice corporate communications by conducting research 
Continually drive your understanding of our clients’ businesses, the industries they operate in, and trends in best practice corporate communications

Qualifications, experience & skills:
Minimum 2.5 years agency or client-side experience, ideally within corporate marketing and communications.
Excellent writing, editing, proof reading skills are essential.
Strong communication and interpersonal skills are essential.
Exceptional attention to detail; and
Be fully conversant with Microsoft Word, Excel, and PowerPoint. 

Your personal qualities:
Strong interpersonal and communications skills necessary to build trust and respect both externally and internally.
High-quality service ethic and committed to customer service excellence.
Ability to manage many urgent and often conflicting priorities.
Strong ‘can do’ attitude with an innate ambition to take initiative and work by yourself as well as in a team.
Flexibility and team focussed approach with a ‘roll up your sleeves’ attitude to getting the job done; and
A great sense of humour and fun!

Reporting Relationships
Reporting to: Account Director
Work closely with: Creative and Production teams, as well as Digital, Research & Strategy and Finance teams.

Interview process
Phone screening with office manager 
1st Interview (teams) with hiring manager
2nd interview (f2f) with hiring director and hiring manager, presentation of task

About Us :
Black Sun Global 
Black Sun Global is a stakeholder advisory and engagement agency that’s been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world. 
We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
As founders of the Positive Change Group, we are on a mission to create a new kind of stakeholder relations partner. Our world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices - building resilience and long-term value in a rapidly changing world.
The Positive Change Group
Positive Change Group is a global stakeholder engagement business. Our specialist agencies work as one, bringing together reporting, culture, communications and sustainability through a connected model that helps organisations close the gap between what they say and what people see, so they can present a clear and consistent story across every stakeholder group.
When that alignment is in place, organisations move faster, make better decisions and build confidence in their direction.
Headquartered in London, with an international network across Europe, Asia Pacific, the Middle East and South Africa, Positive Change Group supports over 100 multinational organisations at C-suite and board level.

Join the people driving positive change
At Positive Change Group, we bring together bold thinkers, challengers and collaborators from across disciplines, sectors and geographies - connected by a shared mission and a drive to make a real difference.
We're guided by The Changemaker Way: five shared values that define how we work, lead and grow - with each other, our clients and the communities we serve.

For more information, please visit:
www.blacksun-global.com
www.positivechangegroup.com 
www.positivechangegroup.com/changemaker-way

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