Job Description: Sr. Account Manager
Location: NYC (Hybrid – minimum 3 days/week in-office)
Department: Public Relations
Salary Range: $90,000–$125,000 annually
JOB SUMMARY
As a Account Manager or Sr. Account Manager at 1Milk2Sugars, you will be responsible for managing client accounts and leading the execution of strategic marketing & PR campaigns. You will serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded.
JOB TASKS + RESPONSIBILITIES
- Develop and maintain strong client relationships, serving as a trusted advisor and strategic partner.
- Lead the development and execution of integrated marketing & public relations campaigns, working closely with internal teams to ensure projects are delivered on time and within budget.
- Define project objectives, timelines, and budgets, and monitor progress to ensure successful project delivery.
- Provide strategic guidance to clients, identifying opportunities for growth and optimization.
- Actively participate in new business development efforts, including identifying leads, pitching and contributing to proposals.
- Mentor and provide guidance to direct reports and other team members.
- Stay informed about industry trends and best practices, sharing insights with clients and internal teams.
- Ensure client satisfaction and retention through exceptional service delivery and proactive communication.
- Prepare and review thoughtful client reports: monthly, quarterly and campaign recaps with attention to insights and strong analytical data.
- Take the lead in drafting SOWs and contracts for new projects or campaigns, ensuring that all terms and conditions are clearly defined and documented.
- Collaborate with finance dept. and partners to ensure that contract documents comply with company policies, legal requirements, and industry standards.
- Provide guidance and support to the account team in contract preparation, reviewing their work and offering feedback as needed.
- All other duties or projects as assigned.
Education & Mandatory Skills
- Bachelor's degree/certificate in Communications, Public Relations or other related specialties is preferred
- Minimum 5 years working experience in public relations (Agency experience is a must) working with fashion, beauty or lifestyle clients.
- Proven track record of success in managing client relationships and delivering strategic marketing campaigns.
- Strong leadership and communication skills, with the ability to inspire and motivate teams.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Strategic thinker with a creative mindset and problem-solving abilities.
- An understanding of the media landscape and past relationships with key editors & influencers is an asset, ideally in the aforementioned industries.
- Strong written and verbal communication skills in English, as this role involves direct client communication and content creation for English-speaking markets
- Proficiency with Mac systems, as well as Office software (Word, PowerPoint & Excel)
- Polished writing & presentation skills; both written & in person
Sip Into Success: Our Blended Perks & Benefits
- Supportive Leadership: We foster a culture built on respect, collaboration, and creativity.
- Health & Wellness: Full benefits (medical, dental, vision) for full-time employees.
- Summer Fridays: Half-day Fridays every Friday
- Holiday Break: Paid company-wide closure during the December holiday season.
- Wellness Tools: Complimentary Calm app subscription and access to Perkopolis.
- Profit Sharing: Eligible employees can receive an annual bonus through our profit-sharing program, following a defined eligibility period
- Work from Anywhere: After one year, enjoy the freedom to work from anywhere.
EQUAL OPPORTUNITY
1Milk2Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Skills Required
- Minimum 5 years public relations agency experience with fashion, beauty, or lifestyle clients.
- Proven track record of managing client relationships and delivering strategic marketing campaigns.
- Strong leadership and communication skills with ability to inspire and motivate teams.
- Excellent project management skills; ability to manage multiple projects simultaneously.
- Strategic thinker with creative problem-solving abilities.
- Strong written and verbal communication skills in English.
- Polished writing and presentation skills (written and in-person).
- Proficiency with Mac systems.
- Proficiency with Microsoft Word, PowerPoint, and Excel.
- Understanding of the media landscape and relationships with key editors and influencers (asset).
- Bachelor's degree or certificate in Communications, Public Relations, or related field.
What We Do
1Milk2Sugars is an award-winning, bilingual communications agency specializing in public relations, influencer marketing, and social media. With offices in Toronto, Montreal, and New York, the agency provides bespoke strategic execution and digital marketing solutions for global lifestyle brands, focusing on brand building stories and results-driven campaigns across various markets including beauty, health, and hospitality.
