As an Account Manager at Skello, you'll manage upsell opportunities and client retention, ensuring revenue growth through strategic account management and collaboration with various internal teams.
🌰 Skello in a nutshell
At Skello, we are developing the leading HR solution for planning and managing field teams.
In Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions are actually designed for them.
Skello was born to fill this gap: a collaborative and intuitive platform that simplifies the daily lives of managers and employees by optimizing and automating key tasks.
We put field teams at the heart of everything we do. With intelligent tools like our Skello Assistant and Smart Planner, we meet their unique needs directly.
Our ambition is simple: to become the go-to HR solution for all field teams in Europe. 🚀
🚀 Skello by the numbers
• 7 key sectors.
• 25,000 companies trust Skello today.
• 600,000 employees use Skello every day.
• The Skello team consists of more than 400 employees.
• 3 European hubs: Paris, Lille, and Barcelona.
💙 Our Corporate Culture
We know that achieving our mission means living our values every day: SHIFT.
💡 Set the bar higher everyday
🤝 Have each other’s back
🚀 Imagine tomorrow, start today
👟 Focus on customers first
😄 Take work seriously, not ourselves
💡 Context
As an Account Manager, you will join Skello's Account Strategist division, a strategic role at the crossroads of sales and customer satisfaction. Our mission? To drive revenue growth post-sale and secure our revenue by retaining our existing client base.
At the heart of our team, you are the engine of client growth, with two clear objectives:
Perform on Upsells: Transform additional sales opportunities into signed contracts.
Fight Churn: Negotiate to retain clients and secure our long-term revenue.
If you have a commercial spirit and love combining short-cycle performance with retention, this role is for you!
👇🏼 What you'll do with us
Performance and Growth Management:
Manage the A-to-Z sales cycle for upsells within your client portfolio, from identifying needs to signing contracts.
Maximize value within client accounts by developing a strategic action plan and prioritizing accounts.
Negotiate with and retain clients who are reconsidering their subscription to secure revenue.
Expertise and Customer Consulting:
Be a product expert to advise clients and defend the value of the Skello solution in all circumstances.
Adapt your pitch and navigate conversations according to the diversity of stakeholders across different sectors (Healthcare, Industry, Retail, etc.).
Provide commercial expertise to your clients to help them get the most out of our solution.
Collaboration and Transverse Role:
Work in synergy with internal teams (Product, Customer Care, Marketing...) to guide your clients toward the best solutions.
Be the voice of the customer within Skello to contribute to the evolution of our tool's features.
😍 What we’re looking for in you
At least 2 years of experience in a sales or portfolio management role with a strong commercial dimension.
Results-oriented and performance-driven.
Ability to analyze numerical data to make concrete, fact-based decisions.
Excellent business sense combined with great empathy for clients.
Rigorous and organized.
Adaptable, persuasive and able to identify needs while positioning yourself as an expert.
🤗 What awaits you if you are selected
1st interview: Mireia, your N+1, Customer Success Team Leader, to assess role fit.
2nd interview: Marc, your N+2, General Manager Spain, to assess technical skills.
3rd interview: Paul, your N+3, Chief of Staff, to assess culture fit.
🙌 What you'll find here
🧘 Well-being: Enjoy 28 days off, Alan health insurance, and meal vouchers to take care of yourself.
🎒 Office life: Work in an incredible environment at WeWork featuring a rooftop, gym and free snacks.
👪 A close-knit team: Join an international team that gathers for daily Happy Hours and monthly team-building activities.
💡 A meaningful mission: Contribute to a project that addresses a real need and develop your skills through our career paths.
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