The Role
Manage a portfolio of SME accounts, driving customer growth, retention, upselling, and revenue attainment. Develop account strategies, create tailored proposals, manage the full solution-sales cycle, negotiate and close deals, maintain forecasts, coordinate internal stakeholders, and resolve escalated issues. The role requires strong business connectivity sales experience, value-based selling, customer relationship management, and excellent English and Afrikaans communication skills.
Summary Generated by Built In
Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Our Products and Services:
•Fibre-to-the-Home (FTTH)
•Fibre-to-the-Business (FTTB)
•Enterprise connectivity
•Mobile connectivity and data management
•Cloud infrastructure and more!
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
•We Build Trust and Ownership
•We Honour & Respect People
•We Cultivate Passion & Creativity
•We Innovate Feverishly
•We Go the Extra Mile
•We Believe in Humility
•We Communicate Openly & Honestly
•We Make it Fun
•We Teach, Grow & Learn
•We Do More, With Less
Where will the successful candidate fit in?
The position is for Account Manager in the RSAWEB
Business, SME Sales team based in the Cape Town office. You will work closely
with the Sales Manager for SME and the Head of Business.
The successful
candidate will manage a set of SME Accounts with the focus on customer growth
and retention, while ensuring that RSAWEB provide the best products and
solutions to transition the client's business in an
innovative manner.
Job
Responsibilities:
- Manage a portfolio of clients using excellent
relationship building techniques.
- Developing account management strategies and
coordinating with internal teams to deliver solutions to meet client needs.
- Using previous business development and solution selling experience to grow the SME customer base.
- Consistently meet and exceed revenue targets.
- Attend industry networking events, as required.
- The ability to create meaningful proposals customized
to each customer requirement.
- The ability to aggressively manage the sales cycle to
ensure customers are on boarded quickly and efficiently.
- Effective co-ordination and escalation of matters to
relevant business managers and stakeholders
- Maintain accurate sales forecasts and weekly activity
reports.
- And any other reasonable task.
Requirements
- Minimum of 2 - 4 years’ experience with selling business Connectivity, and additional SME focused
solutions to SME customer base.
- Successful Sales track record in a solution sales environment.
- Demonstrated ability to manage the entire sales process to
ensure delivery against key performance metrics, with a strong emphasis on upsell.
- Engage with organizations to position RSAWEB solutions through
strategic value-based selling, business case definition, ROI analysis,
references, and demonstrating an understanding of the competitors.
- Uncover and create additional and new business opportunities.
- Must know how to negotiate and close deals under pressure and
influence all stakeholders in a deal.
- 3-Year Diploma or Degree level preferential. Skills and
experience will be evaluated in lieu of a formal qualification.
- Excellent teamwork and communication skills.
- Commitment to delighting customers and creating a trusted
environment for customers to engage in.
- Ownership – able to take responsibility, troubleshoot problems
and work with teams to get results.
- Ruthless on customer service excellence.
- Must be proficient in both oral and written communication skills
(English and Afrikaans).
- Able to cultivate trust and credibility with peers and customers
and maintain strong working relationships at all levels of RSAWEB.
- Positive attitude, self-motivated and managed.
- Energetic and goal orientated.
Benefits
- Medical Aid contribution (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
- A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time).
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best!
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
Skills Required
- 2–4 years of experience selling business connectivity and SME-focused solutions to SME customers
- Successful sales track record in a solution-sales environment
- Experience managing the full sales process and delivering against performance metrics, particularly upsell targets
- Ability to conduct strategic value-based selling, business case definition, ROI analysis, reference selling, and competitor analysis
- Ability to identify and create new business opportunities
- Ability to negotiate and close deals under pressure while influencing stakeholders
- 3-year diploma or degree
- Excellent teamwork and communication skills
- Strong customer service orientation and ability to build customer trust
- Ownership, problem-solving, and cross-functional collaboration skills
- Proficiency in spoken and written English and Afrikaans
- Ability to build credibility and maintain relationships at all organizational levels
- Positive, self-motivated, energetic, and goal-oriented
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The Company
What We Do
RSAWEB is a South African internet service provider and technology company serving residential and business customers. It delivers fibre and other connectivity services alongside cloud infrastructure, mobile data management, security, IoT, and related digital solutions. The company positions itself as a technology partner, using its network and data-centre infrastructure to help customers increase revenue, manage risk, and control costs.
